General DiscussionCreated 4 years ago
| Updated 4 years ago
If i receive 10 orders a day, and DHL is my preferred shipper, does that mean i have to pay 10k to DHL at the point of shipping/dropoff assuming i charge 1k per order ?
Secondly, how long does a case remain in Arbitration even after issue has been resolved. No returns, neither is there payment to merchants account.
Please advise accordingly
Posted 4 years ago
@Eviebor, Since You are going to pay per weight of item, DHL will determine how this is weighed,
After a case is resolved, You and / or the customer should call Konga customer care to confirm case has been resolved. it will be taken off arbitration.
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