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  • New on Konga! Free Shipping Badge and Filters

    Shipping and Delivery Created 3 years ago | Updated 3 years ago
  • KM
    KOLAWOLE M Konga Moderator
    Dear Seller,
    As you know, the power of free shipping can really increase sales for you. And your buyers need to be able to find products that come with free shipping more easily. To make these products really stand out, we have introduced a "Free Shipping Badge" and a clear indicator next to the price.
    Buyers will also be able to 'filter' to enable them choose to see products that offer free Shipping. This means products that offer free shipping will certainly get extra views and more sales.
    How to Get the Badge on Your Products? 
    1) Log in to your SellerHQ and click on "My Delivery Rates". You will see a new button at the top right of the screen:
    2) Select "Enable Free Shipping" and this will automatically select free shipping as available for all major cities in Nigeria.
    Once you have done this - ALL of your products will be labeled clearly on the site as available for free shipping and buyers will find your products when they ask to see only free shipping eligible items. 
    Don't worry if you don't see the Free Shipping Filter just yet, it may take around 24 hours before it is visible across the website, but don't delay, set your Free Shipping Rates today!
    To qualify for a Badge, you must offer free shipping across all major cities in Nigeria. If you offer free shipping in less than 37 states, then you do not qualify for a badge to be placed on your products. However your store will still be eligible to offer free shipping to selected locations.
    Welcome to the Power Of Free Shipping - now let your products shout about it!
    Your Konga Mall Team
Discussion has been closed


  • Ebere O B
    Posted 3 years ago
    Hello All,
    Your concerns, suggestions and feedback have been noted,  we are working on making the free shipping badge available on a product level, this is just a step first step to a more intuitive solution around free shipping. For now, kindly continue using the free shipping badge as this will boost your store's presence and increase your sales.
  • TO
    Tolulope O S
    Posted 3 years ago
    Good development but PLEASE and PLEASE let's have the minimum threshold ASAP!
    As things stand this works well for good cash items only. This free shipping cannot work for me yet cos the most expensive item in my store is 4500 and I have products of even 500 Naira. Product bundling wouldn't even work cos the free shipping would be store wide.
    Sure sales would improve but at what cost to me? 
    I want to offer free shipping, I want to boost sales so PLEASE let's have the minimum threshold and free shipping on specific products soon. 
  • as
    adedotun s B
    Posted 3 years ago
    I think for the free shipping to work across board for all merchants there has to be a way for the commission for stores offering free shipping can be edited, cause when a merchant makes provision of 1000 for shipping cost on each product like in the fashion category ( 1000 = 1100 and 1500 =1650 ) cause commission are currently charged on the price of goods with or without free shipping. 
     For those calculating adding 1000 on their products you likely to run into a loss cause if you have a higher percentage of order coming from location classified as outskirt which K-express charge 1500 and you only made provision for 1000 you will have a defect of #500 unaccounted for for such orders, so a provision of 1200-1250 should be okay given you will still get orders from the state you based.
    A Smart merchant would not even add up to the stated figures above, he will add a little below this figures, yes his/her profit will reduce but if that statistics of up 300% increase in sales are realist he/she will make up for it with the volume of sales but the current commission system will not help such Merchant. 
  • T
    Temilola S
    Posted 3 years ago
    Putting the free shipping badge is a good idea and it is in line with how Konga operates , telling everyone to do everything at the same time
    what i want to know is when will you offer minimum purchases for invidual sellers , so that there can be a minimum order for each store? when is that coming in, that should have been in the works with this roll out. Konga likes to behave like buyers are its only customers, sellers are too. 
    i shop too , but i actually avoid sellers who try to con me, and a seller putting 1000  naira on a 500 item will not get my money. 
  • MR
    Mark R Konga Moderator
    Posted 3 years ago
    @Nnamdi , @LOVETTE - As the moderator mentions we are busy working on extending SHQ to allow item level selection for Free Shipping, however we wanted sellers to be able to start taking of advantage of the badges and filters right now, rather than wait.  In the meantime we would encourage everyone to seriously consider using the Free Shipping Badge - it's going to drive higher sales for you and give your products more prominence, also it's what buyers want.  Thanks again for your patience and feedback.
  • Nnamdi D B
    Posted 3 years ago
    This doesn't change anything at all. Why can't you people just apply the suggestion and needs of sellers once and for all. This self-fulfil is supposed to be a flexible system for sellers, yet you make it so rigid. first, All sellers must accept POD, now they must ship free to all states in Nigeria, and must ship ALL listings free.  So, If I factor in shipping cost on all listings and apply free shipping, a buyer therefore pays the same cost as one in kaduna,Yobe etc.
    Please, allow sellers the flexibility to offer free shipping on SPECIFIC LISTINGs to SPECIFIC STATES. Is this too much to ask? 
  • AO
    Akorede O S
    Posted 3 years ago
    @kolawole,free shipping is good but in the current situation konga put us for now,its not a good decision for some of us to take. With this free shipping idea,on behalf of other sellers,I implore you to help us create a situation whereby sellers can create free shipping option while listing a particular products.if we should go ahead and factor price on our products,it therefore means someone living close to my area in Lagos will pay the same shipping rate with someone in Yobe state,pls,free shipping needs to be on per product and per state.
    Also ,the commission payable to konga will still be based on the total cost of the product since its not showing shipping fee.
    The equilibrium to me its still not balance here!
  • KM
    KOLAWOLE M Konga Moderator
    Posted 3 years ago
    @Oluwatoyin, thank you for your feedback. From our experience with running an online retail store, we found out that buyers respond positively to "Free shipping" provided the margin on the products are not obviously outrageous.  Buyers feel comfortable knowing they do not have to pay costs other than the cost of the items they want. It is a mindset thing. Setting free shipping across your store is something I suggest you attempt. Please note that It can be undone.
    Let us read from you after a week or 2 of trying this out across your product range.
    Thank you. 
  • oe
    oluwatoyin e S
    Posted 3 years ago
    Hello konga
    From my understanding we need to set free shipping on 37 states to get the flag..my concern is this..setting free shipping now means we have to increase price of goods with up to # 1000  because of the shipping rate.All this can affect sales because we all know that when your product is expensive  , less sales for you.this would really affect sales because not everyone can afford free shipping. 
  • KM
    KOLAWOLE M Konga Moderator
    Posted 3 years ago
    This is in the pipeline. You will soon be able to set free shipping on a product level. Kindly look into product bundling, particularly for your low priced products. For now, the free shipping badge applies to all products in a store once activated.
    This is the first step to a common request by a huge number of sellers. We will continue to develop slicker ways to give sellers more flexibility on the SHQ platform.
    Thank you.

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