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  • MUST READ- Important Updates from Konga Mall

    General Discussion Created 3 years ago | Updated 3 years ago
  • tF
    teju F Konga Moderator
    Dear Sellers,
    
    As we focus on providing the most customer-friendly buying and selling platform while ensuring we keep you up to date on any recent changes from Konga,  we have shared some essential updates below:
    
    1) Effective today, our K-Express Ilupeju drop-off center is now located on 1A, Ayodele Ojo Street, off Coker Road, opposite The African Church, St. Paul's Parish, Ilupeju. 
    
    2) Self-Delivered orders should only be marked as delivered when customer has received item and paid cash. Orders that have been shipped but not yet delivered should still carry the “shipped” status.
    
    3) Ensure you ship the exact item(s) ordered by your buyer and as appeared in your product image(s) and product description. If you do not have the exact product your buyer ordered, it is important that you notify your buyer, offer other available options and inform buyer to reorder after listing product onsite
    
    4) The Mobile Shopping App Sale is still on and will end today. Ensure you have adequate inventory to ship all placed orders to your store, continue to accept new orders within 24 hours and ship within 48 hours to ensure your orders are delivered to customers on time.
    
    As we strive to create a hitch free marketplace for all our sellers, we also request your cooperation in protecting the KONGA brand at all times.
    
    Thank you.

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