General DiscussionCreated 3 years ago
| Updated 3 years ago
Hello, is there an official duration for marking orders as shipped because i have noticed that it varies on orders i get. Also, in a case where i am yet to mark an order as shipped and the system auto-cancelled, even though it has been shipped & delivered. How do you remedy such situation
Posted 3 years ago
When a selfufilment order is not marked as shipped after 72 hours it is automatically cancelled, same applies if orders are not dropped off within 72 hours at the nearest K express point.
In the scenario you have mentioned, kindly send the affected order number to firstname.lastname@example.org for proper updates.
NOTE : It is very important that all orders are updated as quickly as possible to avoid negative ratings on your store.
Please click here for information on updating orders http://community.konga.com/thread/important-notice-update-all-orders-quickly-appropriately.
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