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  • Laziness of k express driver

    General Discussion Created 3 years ago | Updated 3 years ago
  • BG
    Bola G S
    I just want to make complaint about k express delivery system and I don't know if anyone on this forum will agree with me.  A buyer place an order on my platform with intention of receiving it on time. I started tracking the order to see when it will be delivered on the tracking it was stated the customer rescheduled delivery three times all for her to eventually reject the other. I decided to call the buyer all for her to tell me she never rescheduled at any point in time, and that k express called and said they will delivered at a particular time and she said she will wait for them, however they didn't turn up on that day and they call her the following day and said are you still interested in the order. Obviously she got upset because of wasting her time and she cancel. K express now put on the tracking that she rejected it. This is not acceptable we r trying to make a sale here, with all the new increase commission I don't think k express should be lying about orders being rescheduled or rejected by customer when actually they didn't attempt to deliver the order on time. 
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Comments

  • A
    Atinuke S
    Posted 3 years ago
    I agree with Lawrence...Always call the customer, even if it say rejected by customer or rescheduled by customer.... and see if KEX has been in touch with them. If not, call customer care and send an email and let them know the situation. I even had an order that was shown are rejected by customer...i called the customer and she said she paid for it..., i called immediately and it was resolved. 
  • Ebere O B
    Posted 3 years ago
    Hello Bola,
    We apologise for any inconvenience this has caused your business.
    The Kexpress team will be notified of this issue, we will ensure a proper training is carried out for our dispatch riders regarding the importance of timely deliveries.kindly send an email to mall@konga.com stating the affected order and the Kexpress drop off center to enable the team carry out a thorough investigation.
    
    Furthermore, we will request that all suggestions and complaints remain constructive and as our merchants, refrain from disrespecting other parties and users through choice of words. 
    
    The rules of the forum and code of conduct remain valid across all comments and complaints. http://community.konga.com/code-of-conduct
    
    Thank You
  • LO
    Lawrence O S
    Posted 3 years ago
    I experienced the same thing too some days ago. Here's my advice: Always call the customer to confirm whenever you see that a delivery has been rescheduled. Don't wait till when it has been rejected.
    The moment I saw rescheduled by customer and I found out that wasn't the case, I called Konga and they ensured that their Kaduna office made the delivery that same day.
    You won't believe that K-express didn't even call the customer, he was the one that called them when he saw the order updated to RESCHEDULED by customer.

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