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  • konga not helping matters

    General Discussion Created 3 years ago | Updated 3 years ago
  • OA
    Olubusayo A B
    severally calls and mails have been pull through to Konga....all @ deaf hears,as they care about exploiting merchants and not caring about them.
    The return rate of orders is enormous and all this is the fault of konga 's delays, dispatch riders don't call customers before moving an order out for delivery and konga don't even do necessary routine checks on all these factors...
    Its so painful that Konga platform as suddenly become a no go area,merchants incures losses,and yet konga still extort the little one in our escrow as shipping charges after deducting shipping charges already..
    So sad

Comment

  • ki
    kene i Konga Moderator
    Posted 3 years ago
    Dear Olubusayo,
    
    We apologize for the issues you've recently had to face on our platform. If you have any pending issues with duplicated deduction of shipping charges please send an email to mall@konga.com and it will be immediately rectified.
    
    I would also like to suggest you try out our k-network partners. They are logistics companies in partnership with Konga.  For more information on their services, please send an email to sellerservices@konga.com

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