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  • Issues with kpay

    General Discussion Created 3 years ago | Updated 3 years ago
  • GI
    Gad I B
    I recently just registered on kongapay.I have also gotten a mail that I have been funded but yet to be credited in my bank account.Please help rectify 


  • SE
    Silas E S
    Posted 3 years ago
    @Akorede O, I have been struggling with Kongapay for a while now.  I have sent several emails to mall@konga.com and support@kongapay.com and have received little help.  I am also beginning to think that my email address might be the problem. However, there is no place to input this information during registration. 
    I would like to plead for Konga to release my money from Escrow. It makes sense that since there are ongoing issues with Kongapay, the wallet system should not be discontinued yet. Why hold other people's money to ransom? 
  • AO
    Akorede O S
    Posted 3 years ago
    After several diligent exercises in order to successfully register for kongapay,I have been to the bank and noticed that the information am imputing on Konga corresponds with my bank details.
    But carefully observation shows my company e-mail is different from the one on my bank details,how do one go about this?
    Note that there is no room to input or edit ones e-mail,you only got to see the e-mail at the point of error notification.
    Please,I think the system should have been designed in such a way that the incompatible aspect of the details can be flagged,so that one can actually know what is wrong and not just the general one or more of your banking details are not correct.
    Also,I think it's not the best decision for proceeds to still remains in the escrow even after return policy has elapsed,the fact that a lot of merchants are still having issues with the kpay,shows that we still have alot to go on this.
    Merchants I guess soonest we will be charge 5% kongapay on every sales,as its been done on paypal ,escrow,Western union,union pay etc
    NIGERIA is still a baby e-commerce country,soften your pedal gradually....
  • I
    IKO S
    Posted 3 years ago
    Hello please have been trying to open konga pay for two weeks now still yet I can't, instead it will state that one or more of my bank details are incorrect ,I was asked to go to my bank, I went  but it's same details I have been trying to fill. Pls I need help on how to go about it,pls reply back 
  • ki
    kene i Konga Moderator
    Posted 3 years ago
    Hello Gad,
    Thank you for bringing this to our attention. It will be investigated and resolved.

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