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  • Introducing the New Order Life Cycle on Konga Mall

    General Discussion Created 3 years ago | Updated 3 years ago
  • tF
    teju F Konga Moderator
    Dear all,
    Starting today, the new order life cycle process will take effect and we will be eliminating the “Accept” status. This means that status of orders will no longer follow the New-Accepted-Shipped cycle but will be replaced with the New-Shipped cycle.
    What This Means For You:
    - Orders not marked as ‘shipped’ within 48 hours will be auto cancelled
    - Buyers will be able to cancel orders still in the ‘new’ status
    - Refund will be issued to buyers when ​prepaid ​orders are automatically cancelled 
    - Orders cancelled by buyers after being updated to “shipped” will go under ‘delivery dispute’
    - Self fulfilled orders updated to shipped but not marked as delivered in 22 days will be marked to ‘auto-delivered’ after 22 days​
    We encourage you to ship ​orders ​to your buyer​s​ or K-Express within 48 hours of receiving such orders​ to prevent store suspension.
    Here's wishing our Muslim sellers happy Ramadan! 

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