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  • Insurance Policy with new shiping processes

    General Discussion Created 4 years ago | Updated 4 years ago
  • IO
    Iheoma O S
    This is the third time I have attempted to ask this question and seriously looking forward to a response of sorts. 
    With the new shipping processes about to roll out can we get a response on what will happen with damaged or goods lost in transit. As it is, konga makes the effort to ensure that goods damaged in transit or missing are paid for. 
    My question is this, have the same subsidies been arranged with the courier companies or is this something that has not been considered. 
    As merchants, it is important that we have a sense of which company offers insurance as part of their delivery so that if items are damaged enroute or missing in transit we know there are claims that can be made and are efforts not in vain. 
    As small businesses, many cannot afford to lose stock either by damage or missing. 
    I hope this is posted and I get a response. 
    Have a blessed day. 


  • AY
    Adeola Y Konga Moderator
    Posted 4 years ago
    @Iheoma, Konga has been able to negotiate shipping rates with some courier service providers, however we do not have a say on the policies guiding their company, so we can not influence their insurance policies.
    We ensure we respond to all your inquiries. 
  • IO
    Iheoma O S
    Posted 4 years ago
    Also, as konga have negotiated a discount for merchants is it possible to get this sorted out as well with the courier companies? 
    So that we are all on the same page with meeting the expectations of one another. I just feel that if I had not been persistent in seeking an answer to this critical question it may not have been answered at all or even considered by konga. 
  • IO
    Iheoma O S
    Posted 4 years ago
    Thanks for responding and I think if this is the case then it needs to be explicitly applied. Right this minute it is not clear in the responses from konga moderators that this is the case. 
    Thank you. 
  • Ebere O B
    Posted 4 years ago
    @Ijeoma,Thank you for this question. Be informed that, This will be between the Merchant and the courier the Merchant chooses. The courier service will definitely have an Insurance policy agreement, Ensure you understand and agree with this  before you ship your orders,  in case there is an incident in transit.

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