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  • Include Reasons For Return

    Selling on Konga Created 4 years ago | Updated 4 years ago
  • Kessy A Kessy A S
    When goods are returned to Merchants, there are usually no reasons why the good was returned. Maybe this happens only for my products. Do other merchants get reasons for return written on the Returned products?
Discussion has been closed


  • MO
    Martin O S
    Posted 4 years ago
    Most times, when I track the order all I get is rejected by customer or unable to locate address. However, there are still instances where the customer where not even contacted when the delivery man was having difficulty locating the address, and would just fill in unable to locate address. There should be a column where there are suggested reasons why the item is being returned. It gives the seller an idea of what went wrong to avoid such occurrences. 
  • DO
    Damilola O S
    Posted 4 years ago
    A rejection reason will be very good feedback 
  • AO
    Amaka O Konga Moderator
    Posted 4 years ago
    Thanks for the valuable feedback, guys. 
    As Adeola has mentioned, we will ensure that these reasons are included on the Return Waybill, and also displayed on the order details on your SellerHQ. 
    In addition to this, staying in constant communication with your customers is always a good idea and is encouraged.
    This will ensure that you are aware of all their needs and can make any changes required to reduce your return rate and improve your sales. 
  • MA
    Monica A S
    Posted 4 years ago
    I have had three products returned so far, and no, they didn't come with a rejection-reason. However, we proceeded to ask the delivery guy, and he suggested a few ideas. One was that the person moved address, and was there temporarily, the other was that after many tries to locate the person at the said address, no one claimed the product, and payments were not made. We have proceeded to call each buyer before dispatch to ascertain these variables before they happen so we can make necessary adjustments. We hope Konga can help with this.
  • AY
    Adeola Y Konga Moderator
    Posted 4 years ago
    Hello all,
    Return reason is usually collected and displayed on the Returns Waybill. We will look to ensure that it is always there. In addition we will work to include it in SellerHQ
  • Ebere O B
    Posted 4 years ago
    @Kingsley,  I'm sorry to read that you are experiencing difficulties. Please be informed.This Conversation has been moved to Selling on Konga
  • KC
    Kingsley C B
    Posted 4 years ago
    For me, this quite unpleasant! My own item was returned because konga could not deliver the item to the customer on time, and he rejected it, as he did not need it again. Meanwhile, I had submitted the item to a pick up point within 2 two days of the order placement, but konga  didnt deliver the item for over 21 days.
  • Kessy A S
    Posted 4 years ago
    I'm not sure a customer will return an item without a reason. I think most times they report this verbally to the delivery men. The question now is if the delivery guys in turn report this to appropriate unit so as to make it reflect in the returns waybill.
  • AA
    Adeyemi A B
    Posted 4 years ago
    Reasons for "returns" are usually stated on the return waybill, however we will ensure there are no exceptions as regards this. Thank you for bringing it to our notice
  • Eniola A B
    Posted 4 years ago
    No I never get a reason for the return from Konga and i believe they dont ask the buyers for the reason for return. I usually call the buyer to ask myself when i get a return.

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