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  • Inability to Update Store Contact Number

    General Discussion Created 3 years ago | Updated 3 years ago
  • IO
    Ify O S
    While trying to login to my seller HQ store front, I got a pop message that requires that I update the store contact number which will be displayed on the store. Now I updated the number but the verification code is not being sent to my phone. I am unable to get past this pop up and unable to enter verification code since I did not receive one. Is anyone else facing the same issue? Please help.
    Note that I had to change the current number on my store profile as that is my personal number.
Discussion has been closed


  • Ebere O B
    Posted 3 years ago
    @ Ify, 
    This has been rectified from our end. Please log into your SHQ  to confirm.
    @ Ayoade, 
    Please note your are yet to complete your new seller orientation, kindly log into your SHQ to upload a profile picture, then send a scanned copy of a valid form of identification (Driver's license, national identity card , international passport e.t.c ) to onboarding@konga.com and a representative will reach out to you.
  • Ebere O B
    Posted 3 years ago
    Hello all,
    Apologies for the delay. Thank you for bringing this to our notice the tech support team have been notified and are looking into your query.
    As a reminder, the forum is not a complaint channel. For swift resolution of queries , please send an email to mall@konga.com or contact our helpline on 01 - 4506666
  • Av
    Ayoade v S
    Posted 3 years ago
    I've been unable to login on my profile duev to the pop up message that requires I should update my personal number , kindly do something about it 

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