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  • Inability to edit Return Policy and Special Price feature not working well

    Selling on Konga Created 3 years ago | Updated 3 years ago
  • as
    adedotun s B
    I noticed some of my product which i personally removed the 7 days return policy are having return policy since the SHQ update and i can not edit it from my shq cause the part where am to edit it is just blank (like the ability to edit it was removed) ... i will like to have my ability to remove the return policy back .... its making my Funds sleep in Escrow unnecessarily ......  and i thought faster release of funds was part of the objectives of the new HQ.
    The i also noticed the feature special price is working selectively, working well on some products but on some products its the showing the original price but when you add to cart the product price will reflect the special price which is wrong, the special price usually shows as the current price and the original price slashed beside it, i noticed this during the week and already edited all affected product ( by making the discounted price as the original price till this fixed)


  • CO
    Chukwudubem O B
    Posted 3 years ago
    Hello Adedotun,
    Thank you for your feedback. This has been communicated to the appropriate department and a fix will be effected accordingly. However, if you experience similar occurrences in the future, kindly send a mail to mall@konga.com with your store details and you will be duly contacted. Thank you 

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