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  • Important Notice: Update All Orders Quickly & Appropriately.

    General Discussion Created 3 years ago | Updated 3 years ago
  • Ebere O Ebere O B
    Dear Seller,
    
    To maintain a perfect update of orders, it would be in your best interest to prioritize the listed updates below:
     
    1) Accepted to Shipped (Self)
    
    This applies to orders which you intend to ship via any courier of your choice or self deliver.
    
    The benefit of marking an order as shipped at the appropriate time include:
    
    - Order(s) will not be canceled.
    - Customer is also assured that the order placed will be shipped by the seller.
    - Adding details of delivery (i.e) delivery Company and contact of delivery personnel help customers track and also get information on order(s) placed on your store.
    
    Note: For all issues/challenges encountered while trying to update your orders, please send an email to mall@konga.com'>mall@konga.com or call our helpline on (014605555 / 08094605555).
     
    Accepted to Shipped (K–Express)
    Orders should be dropped off at the nearest drop off location to avoid cancellation and ensure swift delivery to the customer.
     
    2) Shipped to Delivered (Self)
    Updating delivered orders via self-fulfillment is very important as this also increases your delivery rate. This helps to ensure payment is made to you for prepaid orders.
    
    Failure to update delivered orders would lead to delayed payment and such order might only get updated after 22 days or if customer confirms delivery from their order history page.
     
    3) Cancellation Request
    If a shipped order requires cancellation due to a customer changing his/her mind, failed delivery etc. such order(s) should be forwarded to ordercontinuity@konga.com or mall@konga.com'>mall@konga.com with the reason for cancellation.
    Once this has been done such others will not be included in your cancellation rate.
    
    Failure to notify us about shipped order(s) not delivered due to rejection by the customer(s) after 22 days would result in having the order updated as delivered.
    
    Note: The implication of this is to pay the commission charged on such order(s).

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