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  • Important Notice on Order Returns

    General Discussion Created 3 years ago | Updated 3 years ago
  • tF
    teju F Konga Moderator
    Dear Sellers,
    
    Our order returns process is changing!
    
    Starting tomorrow July 1st, items returned or rejected by customers will be sent back to the drop-off location closest to your SellerHQ address for your pickup. 
    
    In the near future,  you will be able to pick up from the location where the item was dropped off. Items not picked up within 5 days of receiving an SMS notification alert will be shipped to our distribution center and will  be available for pickup for 10 additional days. 
    
    However, please note that Konga will not be liable for items not picked up within 15 days of receiving a returns SMS notification.
    
    Thank you

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