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  • How Long Does it Take to Mark successful 'Self-fulfilled' Order(s) as Delivered?

    Shipping and Delivery Created 3 years ago | Updated 3 years ago
  • IO
    Ikenna O S
    I am seeking out answers and comments on the subject because i believe Konga introduction of self fulfillment suppose to be near zero risk on Konga.
    But i noticed its taking long time for seller(s) self fulfilled orders to be marked as delivered. I have two cases in point where orders that i have delivered to customers and paid for in Abuja and Lagos still hanging on my SellerHQ as shipped more than two weeks after.  I have written to mall@konga.com and got response that its been worked on. I have been expecting invoice on commission due to Konga which i was informed will come in July, no problems. 
    I think the idea of contacting each customer for confirmation if certain order has been delivered by seller is going to take time to complete as evidently shown. Something i have also noticed from my store is that less than 20% of customer prefer using the Konga Email platform. Maybe something related to Nigerians overall altitude to emails. So i would say that customers are not yet use to Konga email platform should that be the only option for shippment confirmation. Maybe SMS option stand to work better, I have used it and its working. 
    Imagine if Konga would need to call all customers to confirm delivered order in situation that email response fails, that means seller(s) may likely wait for six months before certain items are marked as delivered and Konga will wait another more months before getting paid own commission. 
    To be fair, Seller(s) should have near absolutely control over the entire processes of self-fulfillment. Kong can set new rules in situations of customers complaint. 
    And hopefully someone get to listen! 


  • Kunle O S
    Posted 3 years ago
    @Ikenna, someone will get back to you shortly.

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