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  • Help !! Someone just placed an order for an item that I paused.

    General Discussion Created 3 years ago | Updated 3 years ago
  • VU
    Victor U S
    An order was just placed on my store for an item I had earlier paused due to its unavailability. When I viewed my store I noticed that one item that I had paused (Product SKU:2132387) and another item that was sold out  (Product SKU:2136365) where still available for purchase. Please how can I correct this.


  • fo
    femi o Konga Moderator
    Posted 3 years ago
    Hello Victor,
    This has happened to me before. I advice that you contact the customer to apologize and see if you can offer an alternative. Also contact mall@konga.com and ordercontinuity@konga.com for quick resolution.
  • VU
    Victor U S
    Posted 3 years ago
    I also noticed that some items that are "live on site" are not visible on my store

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