Discussions | Announcements | Konga Seller Academy | Go back to Konga Mall
  • Help item delivered but payment not made to wallet

    General Discussion Created 3 years ago | Updated 3 years ago
  • BA
    Beauty A S
    Any one knows what this means? I'm new on Konga, got my first order, shipped via K-Express. Item delivered customer happy. 
    But it says paid, yet it says payment not made to wallet. Just want to have an idea how it works.
    Anyone. With experience please answer.
    Thank you.


  • BA
    Beauty A S
    Posted 3 years ago
    Thank you for taking out time to respond. You answered my question satisfactorily.
  • TM
    Top Gamers M B
    Posted 3 years ago
    Hello @Beauty A welcome on board. What "payment not made to wallet" means the payment for the DELIVERED ITEM is still in your ESCROW account and not your WALLET. Your WALLET is like your PURSE/BAG where you keep your money so what it means is that the payment hasnt been paid into your purse/bag for you to reach the money. Once payment is made into your wallet you can then access your money by using it to buy something on Konga / Pay it into your bank account. I hope this helps!! Konga is a good avenue to sell your goods to Nigerians.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, login with your konga credentials!

People in Conversation