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  • Help!!!

    General Discussion Created 3 years ago | Updated 3 years ago
  • O
    Oluwasegun S
    Help pls. Am a new seller. How do I accept my order


  • Ebere O B
    Posted 3 years ago
    Hello  Olusegun,,
    The order life cycle is New - Shipped. This means, when you receive an order on your SellerHQ all that is required is to print out the invoice, pack your order properly and drop off at the nearest K-express center for shipment, K-express will be responsible for shipping and updating your order to shipped.
    You are only required to change the shipment status to shipped by self if you decide to deliver the order yourself or use a different delivery company.
    To view your orders , Log into your SellerHQ, Go to 'Manage Orders', click on 'New Orders'.
    Please read more on the Order Life Cycle http://community.konga.com/thread/introducing-the-new-order-life-cycle-on-konga-mall
    For further enquires, please contact our customer care helpline on 01-4605555

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