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  • Got Low Shipment Performance? Here’s Why You Should Improve.

    Selling on Konga Created 3 years ago | Updated 3 years ago
  • Ebere O Ebere O B
    Dear Seller,
    In a bid to ensure we have a successful Yakata Sale, we will be monitoring your store performance as stores with low performance on Konga Mall  will not be able to participate in the sale.
    Action Required:
    1) Ensure you ship orders on time. As we understand that all K-Express centers will be congested during the sales period, we encourage you to consider other shipping options as we believe this should not be used as an excuse for late delivery of orders
    2) Reach out to your buyers  on time to confirm their interest in your orders. If your buyer requests for an order to be cancelled, you can send an email to ordercontinuity@konga.com  to cancel such orders, hence avoiding low shipment performance rate
    For more information, you can reach us on 01-4605555 and 0809 460 5555 or email us at mall@konga.com. You can also send your suggestions to suggestions@konga.com.

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