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  • Gadget week, wrong upload of product price and wrong calculation of commission charges

    Technical Issues Created 1 year ago | Updated 1 year ago
  • CN
    Chidinma N S
    Goodday konga
    I am a vendor listed on your platform as Cremebela Pastries and
    beadworks.  I currently am part of the ongoing Gadget week sale and i
    observed the following on my seller dashboard.
    1). The prices i listed for my product are not the same gor the sale.
    It was far deducted fromthe amount i put.
    2). Yourcommission charge on the price you listed for my product is
    quite high. So far i have hafmd 4 orders since the begining of the
    sale and the commission is charge is not accurate.  For example:
    4port HDMI Spillter- 26000(my price)- 24380(kongas price)- 2072(kongas
    The same applies for 2tb seagate external harddrive and others
    Will deeply appreciate it if these are looked into.  Thanks


  • OO
    Omolara O Konga Moderator
    Posted 1 year ago
    Dear Chidinma,
    Thank you for your post.
    Commissions have been reduced during this period for merchants that uploaded their products on the listing page & offered actual discounts and the reduced commissions have been used to further apply discounts on your products. You will, however, receive the full amount you originally uploaded on the listing page.
    To enable us investigate your claim on high commissions kindly forward the affected order number(s) to sellerservices@konga.com. 

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