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    General Discussion Created 3 years ago | Updated 3 years ago
  • AO
    ABISOLA O S
    Good morning everyone, I have been pondering on this issue of merchants not been able to post a review after a customer has commented on an item been delivered. The reason is some customers post comments that sometimes potrays sales of substandard goods of which mismanagement usually comes from them and at the end of the day, a merchant is been blamed. I have personally made replacements of items that 2 customers  purchased after 6weeks, just to satisfy them despite the mistake coming from them after we discussed over the phone. It's really heartbreaking, I don't know if anyone is equally going through same. I feel we merchants should be given the opportunity to respond to a review as a customer does. Thanks.

Comments

  • A
    Atinuke S
    Posted 3 years ago
    I feel the same way too, some of the feedback are not even the fault of the seller...i had multiple feedback on packaging of items shipped via KExpress where packaging was messed up during transit and the seller gets a hit for it
  • AK
    Adenike K S
    Posted 3 years ago
    Yes i agree, especially as the reviews are made public.  Perhaps Konga should filter the reviews before they are published, and/or give the merchant an opportunity to defend the negative review.  There has to be a line drawn though, otherwise it may become a banter between the seller and buyer publicly which will be bad for business.
    
  • Ebere O B
    Posted 3 years ago
    Hello  Abisola,
    Thank you for your feedback. Your suggestion will be sent to the appropriate units for review.
    For further feedback and suggestions on our existing services, kindly send an email to our dedicated mailbox - suggestions@konga.com

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