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  • Escalation beyond Mall@Konga.com

    General Discussion Created 3 years ago | Updated 3 years ago
  • GA
    Gboyega A S
    Please, what is the Escalation procedure at Konga beyond Mall@Konga.com? The people there seem to be 1st line support only and they are not providing required resolution. They are best receivers and informants for our issues. I need to escalate ASAP
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  • Ebere O B
    Posted 3 years ago
    Hello Gboyega,
    
    Our mall mailbox is the dedicated channel for escalating all queries, requests and complaints from our Sellers. 
    Kindly make a formal complaint to mall@konga.com and your request will be forwarded to the necessary units to treat accordingly.
    
    Thank you

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