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  • Error message for those trying to buy uploaded products

    Selling on Konga Created 3 years ago | Updated 3 years ago
  • MO
    My product was uploaded few months back, and today  someone called me that when trying to buy, he got the error message "it was not possible to add the desired quantity to shopping cart for product *********"..i found out it was on SOLD OUT on my dashboard and  i edited and added new quantity. Its back to live on site, but i tried buying again and it still shows the error message. Please can someone help out on this so customers can start buying again.


  • Ebere O B
    Posted 3 years ago
    Hello Muyiwa,
    We apologise for all inconvenience,  please send an email to mall@konga.com stating SKUs to enable the appropriate units assist with a timely resolution. 

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