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  • Do Merchants pay for the shipping fee of returned items?

    General Discussion Created 3 years ago | Updated 3 years ago
  • Adegboyega A Adegboyega A B
    Please I will need a clarification on this. Do konga charge for the shipping fees of items that were returned or cancelled after shipping?


  • Ebere O B
    Posted 3 years ago
    Hello Adeboyega,
    The return processing fee would apply for delivered orders that fall into either of the categories;
    - Defective items
    - Damaged on delivery (following investigation completion)
    - Dead on arrival
    - Wrong product delivered
    - Poor quality / counterfeit items
    Please note,  return fee varies between retrievals and drop offs by customers as earlier communicated via email to the sellers.
    Sellers will NOT be charged if the customer rejects an order on delivery .

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