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  • Disabled laptop subcategory

    General Discussion Created 3 years ago | Updated 3 years ago
  • SA
    Solomon A S
    A week ago, I recieved an email from sellertrading@konga.com informing me of disabled items in my laptop sub-category and steps on how to have them enabled. One of the steps says I need to sign an agreement form and that a copy of the form will be sent to me in due course. As at the time I am writing this, I still haven't received the form. 
    I sent a mail to mall@konga.com, reading the response I got, it seems the respondent is not aware of this development.
    Laptops are the main items I sell on the Konga platform in the last two years. Now I can't sell them anymore and I am required to pay N2500 monthly. How do I get the money?
    If truly the form will be sent, I believe 1 week is a long enough time to send it. Should I still expect the form or have I been disqualified from selling laptops on the Konga platform? 
    My store has a total delivery rate of 81% and a feedback rating of 86% with no negative feedback on all sold laptops. I am sure those are good store performance numbers. 

Comments

  • OO
    Omolara O Konga Moderator
    Posted 3 years ago
    Hello Solomon,
    
    Please send the completed form and every other requirement to ordercontinuity@konga.com 
  • SA
    Solomon A S
    Posted 3 years ago
    Omolara, Thank you for the useful response. However, When I filled the form and tried to send it to the email provided, I get this response: 
    
    We are writing to let you know that the group you tried to contact (sellertrading) does not receive incoming mails.
    
    Please advice on where to forward the documents to. Thanks
  • OO
    Omolara O Konga Moderator
    Posted 3 years ago
    Hi Solomon,
    
    Please send an email to ordercontinuity@konga.com requesting for the requirements  to get your products back on the site. You will be reached out to once you have done this.

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