Discussions | Announcements | Konga Seller Academy | Go back to Konga Mall
  • Detailed Shipping Address

    Buying on Konga Created 3 years ago | Updated 3 years ago
  • FO
    Franklin O S
    Please i think its proper for buyers to have a detailed shipping address to enable the seller to know if the buyer is serious or not. moreso phone number is correct and not a switched off lines. all these make sellers like me cancel such orders from buyers.


  • Ebere O B
    Posted 3 years ago
    Hello Oluwaseyi.
    Kindly forwarded the affected order number to mall@konga.com or contact our customer service helpline on 01 -4605555 , the necessary units will reach out to customer . Please do not cancel these orders from your shq dashboard, so as not to have a negative impact on your store ratings.
    Also note, if we are unable reach the customer, order will be cancelled.
  • OO
    Oluwaseyi O S
    Posted 3 years ago
    Please, what can I do if a buyer orders for a product and the phone number is not correct?
  • JW
    Jide W S
    Posted 3 years ago
    Hi Franklin,
    This has been duly noted and all units involved in order verification have been notified.
    Thank you.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, login with your konga credentials!

People in Conversation