Customer Cancelled Orders Still Reflecting on SHQTechnical Issues Created 3 years ago | Updated 3 years ago
IOIfeoma O S
Is anyone else experiencing this issue where orders claimed to have been cancelled by the customers are still reflecting on the queue as waiting to be shipped? We have two orders now that customers said that they have cancelled but these orders are still waiting to be shipped on our store. The time is ticking and we hope Konga does not auto cancel these orders and count it against our store. One of the customers have actually placed another order which we have shipped and the second customer said that she has changed her mind. We need someone to help resolve this please.
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KMKOLAWOLE M Konga ModeratorPosted 3 years ago
Hello Ifeoma, Thank you for this observation. Kindly send sample order numbers to firstname.lastname@example.org and we will take a look to see what went wrong. Regards.