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  • Customer Awareness on how to confirm delivery of self-fulfilled delivery

    General Discussion Created 3 years ago | Updated 3 years ago
  • A
    Atinuke S
    This is a trending topic on this forum. Customers are complaining that they get the link to confirm delivery of items but yet they don't see where/how to confirm. It will be helpful if we can get step-to step details with screenshot on how to confirm delivery so we can share with our customers. Without confirmation of self-fulfillment deliveries, discounted orders with vouchers and prepaid order will not be reimbursed. Please look into this.


  • Ebere O B
    Posted 3 years ago
    Hello All.
    Thank you for the feedback, my sincere apologies for the delays in updating your orders.
    Please be informed, buyers will be guided on how to mark self fulfilled orders as delivered,
    also communications will be sent to all sellers with images to provide proper information to buyers who are unaware of the process.
    Please find image attached .
  • AO
    Akorede O S
    Posted 3 years ago
    It pains me in my heart when an issue is noticed at early stage and reported but no one seems to look into it,I have raised this issue severally, even raise a thread for it,but all what mods keep saying is customer will confirm or seller should click on mark as delivered that after 3days it will go to deliver,this is one of the 9 issues I wrote to mall@konga.com till now no response.
    This should have generated to when almost all merchant and customers will start be confused.even one customer sent me the screen shot of her order page to convince me that he try doing what I pleaded she should do,all you see their is cancel order and talk to seller.
    Pls,look into this,I have about 8orders in this situation and it even always disturb me when am doing general tracking of all shipped orders.
    Its for konga good,because if this is not done ,you won't be able to get your commission from self fulfilled orders.
  • IO
    Ifeoma O S
    Posted 3 years ago
    No wonder all the self fulfilled orders are still pending customer confirmation! @Konga please do something about this urgently.

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