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  • Complaint on wrong delivered item

    Buying on Konga Created 3 years ago | Updated 3 years ago
  • UU
    Unyime U B
    Good day, I placed an order for Bobbi brown brushes a set of 32 and what they delivered was some Chinese product, completely different from what I ordered, it wasn't Bobbi brown!. I have been sending mails to help@konga.com everyday for a week now and no one has replied my mail, I even called the help number and nothing has been done on it. I am truly disappointed in konga. I hope someone would finally do their job and answer me. Thank you


  • EE
    Emeka E S
    Posted 3 years ago
    Hello Unyime,
    We sincerely apologize for having a wrong item delivered to you.
    This issue has been forwarded to the customer experience team and you will be contacted shortly.
  • Kunle O S
    Posted 3 years ago
    Unyime, sorry to hear about this.  Someone will get in touch with you shortly to iron this out.  

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