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  • Commissions and voucher

    General Discussion Created 3 years ago | Updated 3 years ago
  • AO
    Akorede O S
    Pls,I will advise Konga to try and let merchants acknowledge self fulfilled order through the platform and mails confirmation before deducting commissions.I received notifications of deductions on my self full fulfilled orders but I have a problem with one which Konga voucher was used for.
    Pls,how do I get payment for an order that was self fulfilled with Konga voucher.I have asked the customer to confirm the order on his mail,but she said she has a problem with that particular mail address as she can't retrieve her password now and she may not use it again. commission has been deducted from my shq for this order that voucher was used.
    Pls ,what can I do.
Discussion has been closed


  • tF
    teju F Konga Moderator
    Posted 3 years ago
    Hello Akorede,
    Only sellers have access to SHQ accounts. As a result, buyers can only confirm delivery from their konga.com accounts. If you have delivered an order, you are required to mark as delivered and your buyer will receive an email requesting that they mark the order(s) as delivered. This will require the buyer logging into their Konga account to mark as delivered as there is an existing column on buyer's account to mark received item(s) as delivered. 
    If your buyer does not mark order as delivered, order will be automatically updated to delivered after 3 days and your money will be placed in escrow and then transferred to your wallet AFTER 3 days, after which you can request for a payout. We are currently looking into the commission charges deduction and you should receive an update shortly.
  • Ebere O B
    Posted 3 years ago
    Hello Akorede,
    Konga bears the cost for all vouchers , when a self fufilled order is marked as delivered from your end, an automated mail is sent to the customer to do the same,if we do not receive a response after 72hours, the order is automatically marked as delivered and funds transferred to your escrow.
    Commissions will be deducted after return policy has elapsed on the order.

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