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  • Commission Deduction on Orders With Free Shipping

    Selling on Konga Created 3 years ago | Updated 3 years ago
  • Ebere O Ebere O B
    Dear Sellers,
    Here are a few things to know about commission and shipping charges on Konga Mall.
    1. For orders that come with free shipping from your store, and within your residential location, consider self-fulfilling to reduce the impact of low margin 
    2. For orders you want to offer free shipping, consider bundling products in the same category together to lead to higher margin sales 
    3. When you set an item to “free shipping” on SellerHQ and ship through K-Express, note that K-Express will still deduct the cost of shipping from your set cost.
    4. Shipping Fees are deducted from your wallet for orders shipped through K-Express.  
    For self-fulfilled POD orders, commissions will be due at the end of every month. You will receive an invoice for commission on every sale, payable to Konga within three (3) business days. 
    Ensure you monitor your inventory regularly to reflect only the quantity of goods you have available on Konga Mall. If you sell your products through other channels, we advise that you update only 50% of your total stock quantity on Konga Mall. That way, you avoid a high cancellation rate. 
    For more information, you can reach us on 01-4605555 and 0809 460 5555 or email us at mall@konga.com.  
    Happy Trading!


  • Ebere O B
    Posted 3 years ago
    Hello all,
    Setting free shipping is on a store level not on an item level.Your suggestion concerning setting free shipping on orders over a particular amount has been sent to the appropriate units in the past and is still under review.
    For further suggestions on our existing process, please send an email to suggestions@konga.com
  • TA
    Temidola A S
    Posted 3 years ago
    A moderator needs to answer the question down there. Setting free shipping on specific items or setting a rule like free shipping for orders over a particular amount would be really convenient.
  • B
    Bridget S
    Posted 3 years ago
    Hi Konga,
    Is it now possible to set free shipping for specific items? If so, please clarify how to do this.

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