General DiscussionCreated 4 years ago
| Updated 4 years ago
I would like to suggest that merchants should be allowed to choose either to allow POD or not as regarding delivery to various states. This would allow merchants to averagely reduce the time taken for a rejected item by a customer to be returned back to the merchant.
Also, it would tend to eliminate those customers that are obviously learning how to place an order online but not ready to pay at the point of delivery. This in-turn would help reduce the cost of shipping incurred by Konga Mall for all rejected or returned orders because Konga pays for all shipped orders.
Posted 4 years ago
Hello Abidemi, Thank you for this feedback. As Merchants you are required to offer POD across all Nigerian states.
Buyers are generally discouraged when the option of POD is unavailable, if you do not wish to offer POD in some cities/ states, you have the option of removing that city/state from your delivery settings.
The issue of rejected items / returned items due to 'testing buyers' or erroneously placed orders can be avoided,
We advice you always contact your buyers before shipment, to ensure the buyer interest.
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