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  • Change Alert! We Have Revised Our Pick-Up Policy

    General Discussion Created 3 years ago | Updated 3 years ago
  • tF
    teju F Konga Moderator
    Dear Sellers,
    
    In the cause of ensuring a seamless order return process, we have encountered setbacks that have affected the integrity of some sellers on Konga Mall. Such sellers receive their returned items but still file for claims on orders, denying receipt of these items even when evidence of delivery is being displayed.
    
    We are now introducing certain measures that will help identify such fraudulent activities and guard against future false claims.
    
    1) Effective Monday, 19th October 2015, we will be introducing only merchant pick-ups for returns at K-Express locations.
    
    2) Sellers will receive a notification once their items have arrived a K-Express location closest to the address on their SHQ account.
    
    3) Returned items should be picked up from the location within 5- 7 days.
    
    4) Items not picked up from the K-Express locations will be taken back to the warehouse in Ogba, where they will be accessible to merchants for a period of 17 days.
    
    5) After the specified duration has expired, items not picked up from the warehouse will be returned to sellers at their cost and the seller’s wallet will be debited after such item has been returned
    
    Kindly contact us via mall@konga.com for further clarification or send your suggestions to suggestions@konga.com.
    
    Thank you

Comments

  • ia
    ibipo a B
    Posted 3 years ago
    To be honest the such sellers referred to only took advantage of the inefficiencies at konga and konga is happy to take their pound of flesh from everyone. I am sure the response to Atinuke "my colleague" will be to use another courier if you are not satisfied like they have been saying for Yakata. 
  • ia
    ibipo a B
    Posted 3 years ago
    I don't what to say about this new development but I have noticed some highhandedness lately in konga looking for every opportunity to penalise all sellers and increasingly and deliberately making it harder to do business on Konga. I have a store here and I have another full time job. How do you want this return policy change to be a good thing knowing that it is because "some sellers don't have integrity" and we all have to suffer. I have been selling for more that 17 months, lost items but never filled a claim. Anyway just to remind konga the highhandedness is obvious and taken. Its not like other sellers have a choice.
    
  • A
    Atinuke S
    Posted 3 years ago
    Few questions - for items that are returned/rjejected with no genuine reasons by buyer -  IS KONGA GOING TO BEAR THE COST OF MERCHANT PICKING UP/TRANSPORT THE ITEM?????
    
    If we are paying to transport items to KEX for shipment from our own pocket and for whatever reason the items is rejected/returned.....why should we be subjected to bearing the cost for picking up item especially in cases that it is not the merchants fault. This is where i think holding buyers liable to some shipment costs will fit in. If they are rejecting items with no valid reason then the seller should bear the cost of returning the item or if it was a delivery that was messed up/delayed by KEX, pick up cost should not be on the merchants. Konga has already imposed high commission and yet another painful cost burden pick up logistics on merchants. Please address.
    
    Thanks
  • A
    Atinuke S
    Posted 3 years ago
    Few questions - for items that are returned/rjejected with no genuine reasons by buyer -  IS KONGA GOING TO BEAR THE COST OF MERCHANT PICKING UP/TRANSPORT THE ITEM?????
    
    If we are paying to transport items to KEX for shipment from our own pocket and for whatever reason the items is rejected/returned.....why should we be subjected to bearing the cost for picking up item especially in cases that it is not the merchants fault. This is where i think holding buyers liable to some shipment costs will fit in. If they are rejecting items with no valid reason then the seller should bear the cost of returning the item or if it was a delivery that was messed up/delayed by KEX, pick up cost should not be on the merchants. Konga has already imposed high commission and yet another painful cost burden pick up logistics on merchants. Please address.
    
    Thanks
  • OA
    Oluwaseyi A S
    Posted 3 years ago
    Deny items were returned! 
    How is that possible? 
    Didn't the merchant sign upon receipt of the returned order? 
    What will happen differently at the drop-off center from in-store-return ?...Hidden cameras....Aye?

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