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  • Calculations on payment

    General Discussion Created 3 years ago | Updated 3 years ago
  • BO
    Barbra O B
    Hi,
    
    Kindly ref order no F407178900002. I sent this order my self with #1,500. Commision due is #1,950. Customer made payment of #14,500. Amount in Escrow is #11,050 instead of #12,550. 
    
    I figured the delivery fee was not included.
    
    Please advice and help treat. 
    
    

Comments

  • BO
    Barbra O B
    Posted 3 years ago
    Thank you omolara. Presently iif you check, my shipiing policy on this partcular order has expired. Let look into this please.
  • OO
    Omolara O Konga Moderator
    Posted 3 years ago
    Hi Barbra,
    
    Please note that your Escrow balance does not reflect shipping fee, it only includes item value minus commission. The shipping fee is credited into your wallet/kongapay account after your return policy expires. 

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