Discussions | Announcements | Konga Seller Academy | Go back to Konga Mall
  • Buyers paid with debit card upon checking out but seller yet to be credited

    Payment Created 3 years ago | Updated 3 years ago
  • Mojibola A Mojibola A B
    Two of my buyers paid with debit card on konga.com upon checking out. one of the orders was delivered by me but konga is yet to credit my wallet. K-Express will be delivering the second order.
    order number: F045512613001
Discussion has been closed


  • Mojibola A B
    Posted 3 years ago
    Hi Kunle,
    I do call them to confirm delivery. I guess i need to put more effort.
  • Kunle O S
    Posted 3 years ago
    Hello Mojibola, did you try to contact the customer(s) and ask them to confirm delivery?  It's good practice to contact the customer after delivery has been made.  It encourages repeat purchases from the customers. 
  • Mojibola A B
    Posted 3 years ago
    Alright. Thank you
    Buyers never confirm delivery.
  • tF
    teju F Konga Moderator
    Posted 3 years ago
    Hello Mojibola,
    Payment for prepaid orders will be placed in escrow until your return policy lapses or when delivery of your order has been confirmed. This is then transferred to your Konga Wallet and you can request for payout immediately.
    Except in cases where there are issues with your bank account or you recently updated your bank details, you should receive your sales proceeds minus commission within 1-3 business days of requesting for payout. 
  • AO
    Akorede O S
    Posted 3 years ago
    I guess the two payments will go to your escrow account if buyer has confirmed the delivering of the goods!

Howdy, Stranger!

It looks like you're new here. If you want to get involved, login with your konga credentials!

People in Conversation