General DiscussionCreated 3 years ago
| Updated 3 years ago
Dear MODs, I believe it is high time you bring it to the notice of konga management that they would have to start providing merchants with airtime which sellers will use in contacting buyers. How does one explain situations whereby the seller calls a buyer regarding an order placed by the buyer so as to confirm size etc, only for the buyer to mention a different size entirely, knowing full well the exact size of the item was listed along with the item, and then the buyer then goes ahead to argue with you that it is the sellers fault for not including in the description of the listing the related sizes of the item. I do believe that if konga should provide merchants with airtime which merchants use in calling buyers to confirm the order, the rate of returns and rejections would greatly reduce, these airtime can then be deducted from the sale of the item if the sale of the item was concluded successfully, if the sale of the item was not concluded successfully the merchant will be charged for the airtime(only if the item was shipped and then rejected/returned by the buyer), in the case the merchant uses the airtime to contact the buyer and finds out the buyer is not serious about the order or the buyer has ordered for a size which the seller did not list(in which case it is entirely the fault of the buyer) then such airtime should not be deducted from the merchants account as it is not the fault of the merchant that the buyer is unserious. This would be more like konga borrowing merchants airtime, to be repaid only on successful transactions. I believe this is a more better alternative than dropping off items with k-express for shipment to buyer only for buyer to reject the item, and then konga still loses a couple of 100 bucks(depending on the buyer location) for shipping the item in the first place to the buyer.
Posted 3 years ago
This is really a strange suggestion
Posted 3 years ago
Thank you for your feedback. This will be forwarded to the necessary units for review.
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