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  • Buyer wants me to cancel an accepted order

    General Discussion Created 3 years ago | Updated 3 years ago
  • OB
    Olayemi B S
    How do I cancel an already accept order placed for an item on Konga?


  • Ebere O B
    Posted 3 years ago
    @Oludotun, you may send an email at mall@konga.com stating the reason for returns, the order will be updated accordingly.
  • OO
    Oludotun O B
    Posted 3 years ago
    Please what happens in a case where I've already shipped an item through another courier service not knowing that the customer is not serious. The item has been returned to me now and I've got no idea what update to give to such order on my SHQ.
  • Ebere O B
    Posted 3 years ago
    Hello Olayemi,
    Please send an email to mall@konga.com stating reasons for order cancellation, alternatively you may inform the customer to have order cancelled from their end.

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