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  • ATTENTION PLEASE! Policies around Shipping on Konga

    Shipping and Delivery Created 3 years ago | Updated 3 years ago
  • Bret E Bret E Konga Moderator
    Dear Sellers,
    There have been multiple threads around this issue so please consider this a summary of the policy with respect to shipping. 
    1. Starting March 31st, Sellers will be able to set their shipping charges on a State by State basis. E.g. I offer free shipping in Lagos, N1000 in Abuja, N500 to Ibadan, etc.
    2. Starting March 31st, Sellers will be able to decide if they offer Pay on Delivery or not on a State by State basis. E.g. I offer PoD in Lagos but nowhere else in Nigeria. This policy will help you MINIMISE RETURNS as PoD is the single biggest reasons for high returns (unserious buyers) and slow deliveries (a PoD order takes  KExpress up to 1 hour to deliver and a paid order takes 10 minutes). 
    3. Starting March 31st, Sellers will be able to decide which cities they deliver to. E.g. I sell perishables and will only deliver to my own city - Lagos - and no where else.
    4. KExpress will continue to accept your orders without payment for shipping until May 15th. However, KExpress will debit its shipping charges before paying out to you proceeds of your sale.
    5. Starting March 31st, you will be able to deliver via EMS, DHL and any other means you wish in addition to KExpress. Konga has negotiated special discounted rates for its sellers with EMS and DHL. 
    6. EMS and DHL do not offer Pay on Delivery. 
    7. Starting March 31st, Sellers in every State Capital can begin selling on Konga. However, you will be required to ship via EMS, DHL or any other courier you wish. Sellers outside Lagos would have to be creative around offering Pay on Delivery. E.g. If a Seller is in Enugu, she may offer Pay on Delivery in Enugu alone and no where else as DHL and EMS do not offer Pay on Delivery.
    8. Starting March 31st, Konga's job will be to provide Sellers the tools and flexibility to do ecommerce and also the negotiating power to get large discounts from couriers. E.g. 1kg package on DHL will typically cost more than N1,000 in the same city. Konga has negotiated N564 for Sellers.
    9. It is to your benefit to offer FREE delivery within your own city if the profit on your product allows it.
    10. It is to your benefit to deliver yourself within your own city if you can as delivery can be very fast, you can enable Pay on Delivery (which generates more sales), control returns, get your cash immediately. You can then chose to not offer Pay on Delivery outside your own city and delivery via other channels like DHL and EMS.
    We hope this clears a lot of questions up. 
    Finally, Konga recognises that Pay on Delivery remains the biggest hinderance to ecommerce growth in Nigeria. It is the parent of late deliveries, high returns, seller disatisfaction, etc. 
    However, it is also the reason buyers have tried ecommerce.
    All Konga for say for now is we are working on a final elegant solution to this problem which should be rolled out in April.


  • OF
    Ovegho F S
    Posted 3 years ago
    Kong should have the field for shipping charges to allow know the actual cost just it is with aliexpress. It will be left for the buyer to decide the type shipment to be adopted as many of us are doing bringing in from other countries to sell here. We are usually responsible for the shipment.
  • OF
    Ovegho F S
    Posted 3 years ago
    @Sunmisola That's good suggestion or thread there. Konga should reduce their commissions since sellers/merchants will now be shipping goods as done on aliexpress, dhgate, etc. With this, Konga will even earn more commission in the long run!
  • OF
    Ovegho F S
    Posted 3 years ago
    Hello Bret,
    This is a good step forward. Nigeria shouldn't be an exemption as Konga has build reputation through this payment method in the past. I don't think reasonable buyer out there should doubt whether Konga his/her goods to them once payment have been by them and kept in Konga Escrow's account. This is  just the way AliExpress, DHGate etc does before payments are released to the merchant once the buyer has confirmed receipt of goods as described on the site. 
  • FB
    Posted 3 years ago
    How do i set my shipping rates on the seller portal
  • FB
    Posted 3 years ago
    Bret E, how do i set my shipping rates on my seller portal.
  • AO
    Abiola O S
    Posted 3 years ago
    i agree with most contributions here. I personally think POD should be stopped as @sunmisola said buyers are spoilt. eCommerce has come to stay and really even we sellers make online purchase as well if the goods is good and we like it; we might as well pay for it. taking down POD will take down many hiccups.
  • Bret E Konga Moderator
    Posted 3 years ago
    @Bethel, these are very good questions and the following, all together, is the answer.
    1. Only orders that are Prepay can be shipped via DHL and EMS. They won't collect cash for you from your customer. Fortunately, Konga is about to release a revolutionary way for customers to pay. Pay on Delivery won't be needed soon.
    2. High returns are because of Pay on Delivery. The reason you are concerned is because you expect high returns to continue. With the new payment we are working on, you can choose to accept Pay on Delivery OR not. 
    If you don't accept customers to pay on delivery, you will see your return rates drop. 
    If your return rates are negligible, you should not mind paying EMS and DHL from shipping.
  • BA
    Bethel A S
    Posted 3 years ago
    @ Bret, please clarfy ur num 6 point, does it mean  that its only items that have been paid for on purchase that can be shipped tru EMS nd DHL or that you must pay EMS or DHL b4 de ship? Plus no one have talked abt wat happens to the shipping fee that we will pay when they start pay b4 shipping by 15 May. If the item wasn't delivered and returned to d seller, will d seller be refunded?
  • Tersoo A S
    Posted 3 years ago
    Oh well, I stopped enabling returns on my product for 2 reasons:
    1. Since most people choose PoD, they get to see the item before they pay so if they don't want it, they can reject it at that point.
    2. Having to wait a minimum of 10 days to get paid is like having a civil service job.
    However they decide to do it, we'll need to get creative around it to make money. It's a jungle out here!
  • BF
    Bayo F B
    Posted 3 years ago
    Good one, I'm tired of returned goods without a genuine excuse I guess some buyers are just doing let me try if is a real thing. I have stopped selling to some locations  or I called to confirm you know what you are ordering and you truly need it.
    I think this new development help.....

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