General DiscussionCreated 3 years ago
| Updated 3 years ago
After almost a 100 confirmed sales on konga, i have my first dispute. someone orders 2 items and claims one was leaking -a problem am sure occurred due to improper handling during shipping. the issue now is that the order is on arbitration; which means my money won't be paid to me till the issue is ironed. I received a mail telling me to contact buyer and iron out the issue WITHIN 24hrs. i am ready to collect the said product back but how does the buyer return it, where to and how do I get paid for the other product without defect.
I have sent mails of course but I know I wont get replies in 48hrs and the mail said I must resolve the case in 24hrs, thus my posting this
Posted 3 years ago
Kindly reply the email sent by email@example.com authorising a return of this defective item.
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