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  • Amount Reflecting in Escrow Lower than Expected Amount

    General Discussion Created 3 years ago | Updated 3 years ago
  • EO
    Ese O B
    Hello,
    
    I made a sale of 13,700 and the customer paid before shipping. The amount in my Escrow is lower than the expected amount (even after commission deduction). Also, the order has been marked as delivered when I only marked it as shipped. Please let me know what you need from me to investigate this.
    
    Thanks.

Comments

  • OO
    Omolara O Konga Moderator
    Posted 3 years ago
    Hi Ese,
    
    As discussed with our finance department, the escrow balance does not include the orders shipping fee charged to the customer. The shipping fee is credited to your wallet at the expiration of the return policy.
    
  • OO
    Omolara O Konga Moderator
    Posted 3 years ago
    Hello Ese,
    
    Please send an email to mall@konga.com stating your complaints. Once your mail has been received, you will be contacted.
    

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