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  • Activate my paused items

    Store Management Created 3 years ago | Updated 3 years ago
  • RE
    Richard E S
    Pls I want to activate my paused item but do not know how to go about it. Pls help!!! 


  • AS
    Ayokunle S B
    Posted 3 years ago
    No matter how many times I click the ENABLE button nothing changes. This has been the case for as long as I have been selling on Konga.
  • tF
    teju F Konga Moderator
    Posted 3 years ago
    Thank you Ifeoma, Uffoh for the assistance rendered,
    To further clarify, I have included some links to the respective screenshots of pages on SHQ where you can enable your products. The attached screenshot will also help to identify where you can view your paused items from your SHQ dashboard.
    https://monosnap.com/image/v- You can enable your product after you have clicked on the "Paused" icon on your SHQ dashboard.
    https://monosnap.com/image/- The response page that comes up once you click "enable", asking you to confirm or cancel the requested action. 
    https://monosnap.com/image/ - If your product(s) does not have the "enable" button on the right, you will be required to click "edit" to enable such product(s).
    https://monosnap.com/image/mdbgrf - You will need to carry out an action - maybe update the paused product quantity or edit your description and then click "save"
    https://monosnap.com/image/d - Once you save, we will review and your product(s) will go back to live within 24hours.
    I hope this helps.
  • UC
    Uffoh C S
    Posted 3 years ago
    if you are using your system  when you go to pause page by the right side of the item you will see ENABLE button there. click on it, but if Is not there, what you will do is click edit and just edit your description a little bit so that konga database will recognise it as under review, before tomorrow it will be live.
    If you using mobile app version. then you will need to go to your web browse to login to your SHQ account. 
    Hope it will help
  • B
    Bisola S
    Posted 3 years ago
    I have the same problem. I couldn't see an enable button. 
  • DA
    Dorcas A B
    Posted 3 years ago
    I'm having the same problem. I couldn't see any Enabled button i can click on.
    Can we get a SCREEN SHOT of the enabled button please?
  • IO
    Ifeoma O S
    Posted 3 years ago
    Hello Richard,
    To activate a paused item you need to login to your seller HQ. Go to Item Listings area and open Paused Items. While looking at the product, you will see Enable button by the side. Click on it and the item is removed from Paused to Live on Site. Hope that helps. Cheers
  • RE
    Richard E S
    Posted 3 years ago
    Please help

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