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  • Action Required- Choose Your Preferred Sorting Center

    General Discussion Created 3 years ago | Updated 3 years ago
  • tF
    teju F Konga Moderator
     Dear Sellers,
    To ensure a more seamless returns process for you, you can now select your preferred sorting location from your SellerHQ. 
    1) To select your center, simply log into your SHQ dashboard and click on ‘Profile’ 
    2) Fill in your ‘Preferred Returns Pick Up Location’ and click 'save'
    Once selected, your preferred center will be the location all your returned orders will be delivered henceforth.
    Happy weekend!
Discussion has been closed


  • tF
    teju F Konga Moderator
    Posted 3 years ago
    Dear all,
    You will be required to pick up at the specified center sent to you via mail/text as your preferred SC had not been selected by you as at the time these items were processed and sent to these locations.  
    Subsequently, new orders returned after your selection will be routed through your preferred SC. 
    Hope this clarifies things.
  • RE
    Posted 3 years ago
    I have already selected KEX ibadan SC001. My return is at  KEX OGUDU?So how do i get my returned  item?
  • as
    adedotun s B
    Posted 3 years ago
    I, seriously do not understand Konga and their Franchise K-express partner, you say we should pick our preferred  Pick up point for returns, I prefer to pick up my return at K-express Ajao ( Same location i drop off) i picked that, the next day i got a call from Illupeju to come pick up my return at Illupeju.
    Illupeju to my location is a bit too far and expensive for me to pick up returns, i will rather pickup my return once a month at the warehouse than spending unreasonable amount money and time to pick up returns weekly, after already investing to drop-off.
  • IO
    Ifeoma O S
    Posted 3 years ago
    Nice one again from Konga. You only need to clean up the data as there are too many repetitions. Thanks for constantly seeking to improve your operations, we appreciate it.
  • KM
    KOLAWOLE M Konga Moderator
    Posted 3 years ago
    @Chika, Alimosho SC. 
    @Adegboyega, Kindly select the one that says SC 001.
    For ease of use, we are going to update with exact addresses latest by Monday. Thank you.
  • Adegboyega A B
    Posted 3 years ago
    There are two Kex Ondo. How do I know which?
  • cs
    chika s B
    Posted 3 years ago
    i cant seem to find your location at egbeda. whats the name on the drop-down opions pls

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