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  • a buyer of my product I received a message returned my product

    General Discussion Created 3 years ago | Updated 3 years ago
  • WA
    Wenom A S
    I want to know the reason why my product was rejected by the buyer because the product was inspected before packaging. 
    Thanks
    Yes also,I have a certain amount in Escrow and I think the 7 days for for the return policy has elapsed and still the transfer hasn't been made yet.
    Thanks

Comments

  • Ebere O B
    Posted 3 years ago
    Hello Wenom,
    Kindly forward a formal complaint to mall@konga.com stating the affected order number, the necessary units will investigate your pending issues. 
    Alternatively,  you can contact the customer to confirm the reason for return.
     For further enquiry please contact our helpline on 014605555
    
  • WA
    Wenom A S
    Posted 3 years ago
    I also think the delivery time takes too long,I hope it isn't because the package arrived late that the buyer rejected the product

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