Please I will like to know when konga drop off sent will open in Portharcourt ?
Ure M
S
I just want to find out why my items were returned without my knowledge? It is bad enough that DHL failed to d...
Rosemary A
B
Hello all,
I want to know if anyone is or has experienced this before:
you upload a product and you set t...
Eniola A
B
I am a new seller here. I sell pencil drawing artwork. I have been able o
Orji K
S
My name is King. Is there anyone here that posts or orders for any goods on konga with his blackberry phone? I...
Orji K
S
How do I get the URL for my konga store in order to be able to advertise it through other social media?
Orji K
S
We all know of the coming changes expected on the shq in the next few weeks, from the first day I got the emai...
adedotun s
B
Hi jide Williams
I find it very difficult listing on konga due to
Some listing policies,is there anything th...
JUSTINA I
S
To be frank i dont think it will make success but lets hope it will. I personally dont like it
Ijeoma N
B
Any arrangements to involve sellers from outta Lagos and dropoff centers nationwide?
Nnamdi D
B
How can I contribute to the minimization of returns on items? ..I will like to know methods,procedures and rea...
Idris Y
S
well do you think so that it will reduce returns i don't really this so, but we will all give it a trial, the...
Ijeoma N
B
I will like Konga to please encourage customers to thoroughly read product descriptions before placing an orde...
Akinyemi A
S
I dont know if this has happened to you, in creating my product title if i add the brand, it is usually remove...
Yetunde B
B
Been a seller on Konga for more than a year now. And the headache of getting a standard picture up on my store...
SOLOMON N
B
Hello Team,
A Product of mine was rejected since February and I'm yet to get it. Sent a mail to mall@konga....
Yinka B
S
I love the fact that you can choose your own profile picture on this Forum!
How to do this =>
(1) Click on...
Bola A
S
Are there ways in which you determine fake and original products? I have ordered a global brand from your plat...
Kemi A
S
glad to be here
IK O
S
People keep asking for Drop off centre in their area, DO YOU KNOW I RESIDE IN BENIN CITY AND I HAVE BEEN RUNNI...
Abioye Festus Adekunle A
B
Good morning, i want to change my store name, and description but no option was giving to do that, i want to c...
Uffoh C
S
Dear Konga Community
Konga has focused a lot up till now on rating sellers on the platform. We will even be...
Bret E
B
i am glad i am here. let the discussion begin
Blessing
S
I noticed that I am always looking at what my store will look like in 20 years time .This is because consumers...
Idris Y
S
Its a nice experience being here
Adebola D
S
Hello all,
I bought an item from a merchant and was prompted by an automated mail to give feedback. I was not...
Okiemute O
B
Hello Konga Moderators
Why can we not drop feedback and rating for Konga!! Because sometimes they send items...
Elane N
S
Hello,
So, i processed an order which was delivered over a week ago but the delivery status has not been u...
Damilola O
S
I recently received a product (eyeshadow)as a returned item only to find out that the eye shadows have been br...
YETUNDE A
S
The only message received was cancellation message. Has this happened to anyone before
Adebola D
S
I wonder the cause of order mixed up,processing wrong items to a wrong address.l wil. Suggest the people worki...
Oluwabunmi A
S
I have purchased items that I have listed in my store and these items were based on the request of the buyer.c...
Idris Y
S
My first experience selling on Konga was a surprise to me.Having tried one or two platforms that gave opportun...
Oludotun O
B
Hello,
I just opened a store about a week now, and I was wondering if we as sellers could get messages of...
olusola a
B
Recently, I have been experiencing this issues. I keep receiving order delivery messages but my escrow balance...
Abioye Festus Adekunle A
B
1. Some of us are very concerned about our privacy and would be discouraged from posting because of the use of...
Olabimpe W
B
Thank you for the opportunity to air my view as regards to the hq platform.
Right from the first time I got t...
Ephraim O
S
I am simply glad to be part of the Konga family.
Ini U
S
Since the Forum does not permit posting of contacts and email, I think there's a need of personal message inbo...
Abioye Festus Adekunle A
B
Please i want to know if we are to pay anything when we drop off our item at the drop off station?
Secondly,...
Uffoh C
S
I made a payout request on 8th and 10th March and have not been credited. It"s the first time for me, but with...
Princewill O
S
Here is the tracking records of a product I sent to Kano on the 28th of February which is yet to be delivered....
morzook b
S
This is the third time I have attempted to ask this question and seriously looking forward to a response of so...
Iheoma O
S
I have complained about certain orders that are yet to be returned (and yes I have sent tens of mails) neither...
Martin O
S
please I need to understand section No.4 which stated that:
4. KExpress will continue to accept your
orders...
Uffoh C
S
I dropped/shipped about 15 products worth a minimum of N8,500 per products on time. Konga courier delivered th...
ada o
B
Does the customer really wear the crown at Konga drop off points?
I ask because, a customer who spend a m...
Ogo O
B
Dear Sellers
Our data suggests that cancellation of orders by a few merchants is reaching disturbing levels...
Bret E
B
It has come to my notice that discussions about failures within the Konga system are now being censored,this i...
David O
S
Hello All,
Please view the user code of conduct via this link.
http://community.konga.com/code-of-conduc...
Ebere O
B
Can you kindly explain to us how arbitration works?
Ailen A
B
Good evening beautiful konga sellers and our esteem moderators.
Please I want to know the class I belong to...
Uffoh C
S
Someone placed an order from borno, because of the distance and how long it will be delivered to him. I called...
Uffoh C
S
Your content team always claim that the above product is not allowed on the site, but some sellers still have...
Adesina b
S
I would like to know the SLA for issue resolution in your team, as am amazed that am seeing, A rep of ours wou...
Adesina b
S
Over the last few weeks,i have been skeptical about using the konga ads for my store..
Why?----simply becau...
Omotayo D
B
Can we sell used items just like amazon ??
Damilola O
S
i ordered infinix hot x507 today pls when am i going to get it
tairu k
B
I had an order last week Monday, and delivered to the drop off centre on the following day. The order status r...
Aminu M
S
Season Greetings to all the amazing sellers in this platform. Can we share testimonies on how Konga has inspir...
Uffoh C
S
Hello,
i also have the same challenge.I have products but have challenge uploading pix because of inability t...
OLUFUNMILAYO F
S
AN order was placed this afternoon on my store, 20th march, and I never received a notice of new order, (I che...
Asogwa R
S
I suggest konga create a rating system for buyers too, some buyers are quite mischievous in their online shopp...
Priestly A
S
For existing sellers ..how was it when you just started? Am a newbie and it seems like forever getting orders...
Olajumoke O
S
my konga store was suspended bc i insisted that returned orders i shipped which was not picked up by the buyer...
Callistus E
S
This is very worrisome as an item that I shipped and was returned due to in availability of the buyers has dis...
Ailen A
B
It has been discovered that buyers can't see some of my Items in my Store again. For example all these items a...
Abioye Festus Adekunle A
B
Am not finding it funny too..... Getting an order is taking eternity, am thinking is all a mistake opening a k...
chinwe u
S
Hello guys, am a new seller on Konga. Any advice for a sister before I carry last...
Amushan B
S
I have called my customers one by one even sent them messages to rate the store or drop feedback But it seems...
Ifeyinwa J
S
pls how do I go about updating my inventory level for items put up before Jan 1, 2015
victoria S
S
Payments for delivered goods have remained in d escrow since march 5th. No account update for me to payout. Se...
kenny o
B
Hello I'm Dora and I was wondering if its possible for konga to be more detailed in the payment mail. At my st...
Theodora O
S
I was suspended late last year because a customer complained about my item. Kong did not hear my side before s...
SHENI S
S
Good morning, how do I ship in my order? Cos I dont really understand. Someone order for medinet wine and gong...
Christie G
B
pls, can i open a sellers account to sell digital products like eBook and others?
DANIEL E
B
How do I update my inventory level on my mall?
Wuraola G
B
I have an issue at hand from a customer located in Warri. She got her shoes and did not try it on while the k...
Bolanle O
B
I was reading through some articles on seller academy which I thought were insightful. However, I was horrifie...
Arinze A
B
Hi,
The new SHQ idea is a great one, I wish these suggestion would be included;
1) Giving customers the bene...
Agwuncha C
B
The delivery charges were formerly done by konga. Why changing it now? How do we (seller) know how much to cha...
Chris O
S
It will be very sad konga,if konga open the basis of is business to the world.Most buyers beleives that konga...
Akorede O
S
I have had returns that no explanation was given as to why they were returned. I was able to speak to one of t...
Ngozi M
S
I have shipped a men Torneau watch sine 21st of March and up till now still in the isolo dc office.the custome...
YETUNDE O
S
Please I want to emphasise that shipping cost of orders should be nonrefundable. The shipping fee should be th...
Nnamdi D
B
I expected to wake up and find a new SELLER HQ Platform with all the modifications and self fulfilment options...
Emmanuel Z
S
I have you all discovered that recently, mall@konga.com is not responding again or solve issue again. I have m...
Abioye Festus Adekunle A
B
Will it be possible sellers meet with the brains behind this awesome platform before we move to the self.fulfi...
Olajumoke O
S
If i receive 10 orders a day, and DHL is my preferred shipper, does that mean i have to pay 10k to DHL at the...
Eviebor S
S
Where is the new updated seller HQ? After all the hype and talks about the new HQ, it is over two days and we...
Nnamdi D
B
Dear KONGA, if the work is getting much or heavy on you or. the staffs due to high nnumber of marchants CAN W...
Darlington L
S
The response time to mails is not encouraging.It takes days or a mail to be responded to. Also items returned...
helen a
B
Hello Gongs and fellow merchants I want to be educated here, In the new system of self fulfilment of orders, c...
Emmanuel O
S
Can someone please point to the direction to go if after several months your returned products are yet to get...
Obioma E
S
Konga Team,
I realy appreciateyour.effort so far on ecommerce ,but it disgusting to experience delayed in...
Akorede O
S
I HAVE ISSUES RESTOCKING ,WHAT IS HAPPENING?
Funmi G
S
There is a buyer that left a negative feedback on my store.
I contacted him when the item was delivered to...
Kayode O
S
Recently, it is observed that items are being listed but not attended to for approval for long time. I have se...
Abioye Festus Adekunle A
B
pls how do i print out an invoice from my store when i get an order. thank you.
osunkoya o
S
I do no understand what Konga has come to.
Last week, I uploaded some pairs of adidas slides I just procur...
Tersoo A
S
Will it be proper to accept order in distant location which translates to higher cost ?
e.g order to Gombe...
Francis N
S
Over a year, konga has been announcing about the new changes on SHQ, everyday they keep sending us countless m...
Uffoh C
S
How do sellers get to increase the quantity of their stock without having to recreate everything again?
Tonia G
S
Congratulations Konga on getting the App on Google Play. Please take it up a notch and add it on BlackBerry....
Omotoyosi S
S
It will be of great advantage if Konga can:
1. Provide us the phone numbers contacts of each of the drop off...
Abioye Festus Adekunle A
B
Does anyone know how to view the feedback given by customers.
I ask, because we recently received feedback...
Iheoma O
S
3 of my orders went into arbitration and my experience so far has been that the entire arbitration process lea...
Chike N
B
I am not happy that the delivery that were shipped around election to Easter period were delayed,I know that K...
ADEJOKE O
S
I just uploaded my first product on konga and immediately it disappeared. Please can somebody explain to me wh...
Clinton H
S
How do sellers get paid with pay on delivery orders when self-fulfil launches? Who credits the seller after th...
Tonia G
S
Why does Konga still keep money for 7 days when clearly there's no return policy on the goods sold? What is t...
Chidozie J
S
I just want to include that it is kind of unnecessary for sellers to be updating every stock every month. I th...
Oluwatoyin O
S
I HAVE MADE NO SALES SINCE JOINING KONGA,WHAT AM I DOING WRONG?ANY LIGHT ON THIS?
REGINA E
S
Can abuja based resident also sell on konga?
martha j
B
We have been hearing very soon, very soon for over two months now. We were hearing very soon a long time befor...
Nnamdi D
B
I need to know when my campaign will start. I want to track that campaign if it is worth paying for.
You guys...
Tobiloba O
S
recently av got pple sending me messages about konga doin referral marketting, just want to know if its from k...
Ndifreke U
B
Hello,
It has come to our attention that sham messages are going round on various social media and online...
Ebere O
B
Below is a press statement from konga:
"BE ALERT! AVOID This Fake Airtime Giveaway!
Dear Customer,
It has...
Uffoh C
S
hi konga moderators,
please i want to remove return policy from my products...
i have all the products appea...
Omotayo D
B
My friend is a seller on konga but recently, he put his store on vacation so as not to receive any more order,...
Kingsley D
B
Well, 'Self-Fulfil' is now here but then all the funds in my Wallet seem to have disappeared.
Can someone kin...
Tolulope F
S
When setting my shipping rates, after entering shipping value, I keep getting this result :
Please select e...
Abioye Festus Adekunle A
B
Please on this self fufilled. In a case where a particular customer places more than 1 order for particular it...
Ijeoma N
B
I ordered a package 5 days ago.. I tracked it today and it shows that it's in transit and just left mmm isolo...
Godspower E
B
I can't view the rates for courierplus on my dashboard. Is this a general problem?
Arinze A
S
How long will this upgrade by konga take? And can we still do business on konga while the grade go on?
Orji K
S
I've been hearing about setting shipping cost by ourselves (sellers), but I can't see an option for setting my...
Orji K
S
I also believe that this new delivery policy by Konga will put extra financial burden, in fact, losses on the...
David A
S
Hello, I just updated my delivery rates and i have opted not to offer pay on delivery on my products. However,...
Oluwatosin L
S
Hi there,
Finally the wait is over! Self-Fulfil has gone live and now, you will have more control over your...
Ebere O
B
Hi Ebere. Thanks for your response. However, what worries me about items that are returned is that when Konga...
David A
S
I really want to congratulate and commend the management of Konga for the launch of self-fulfill on their mark...
Arumala F
S
Hi,
I noticed they recently changed a couple of things on the platform, i have been trying to add new stuff t...
Shade F
S
Hello, I am a new merchant, got calls to list my items which I've did in the last week. I have two orders, one...
Mercy A
S
Above subject matter refers, please.
I was seriously embarrassed today when I sent my agent to go and drop o...
Abioye Festus Adekunle A
B
i noticed where konga said delivery charge are to be made at the point of shipment i.e merchants will pay for...
michael e
S
I can't set delivery/shipping rates on my SHQ platform. On the dashboard there is 'set my delivery rate and ar...
Obioma E
S
Please someone help, I seem to be doing something wrong. I cant find the button to disable the POD as it show...
olusola a
B
Since the implementation of this new Seller HQ since Monday , the servers at the drop off centers have been do...
Seyi L
B
Communication, even when it contains no immediate/permanent solution to issues, goes a long way in soothing fr...
Dumebi O
S
ive been trying to upload my product for couple of weeks now but am finding it very difficult. i think konga i...
yemisi o
S
Please how do I set all my orders to pre-paid only. I have been on the 'delivery settings' page and the only a...
Adetola O
S
Since Monday that new SHQ came up, I have not seen any response from the moderators concerning people's compla...
Abioye Festus Adekunle A
B
Just about 12 midnight to Monday being 20th of April when I logged into my SHQ, I noticed that the new platfor...
Abraham M
B
I have a konga online store where I sell artwork. I received an order which I have delivered. On the item that...
Orji K
S
With the launch of Self-Fulfil and improvements made to the SellerHQ, it is important that we keep you well in...
Ebere O
B
I have noticed a drastic drop in orders since the new shq went live! Is it just my store or something?
Modupe
S
QUE: Why have I not been able to drop off my orders with K-Express?
ANS: We experienced some system downtime...
Ebere O
B
Ok unfortunately for me i registered as a merchant about 2 weeks before these changes came up!!!!! im totally...
SHADE O
S
Is it me or has all of konga gone silent.
I realise that this be a trying time for konga and its technical...
Iheoma O
S
Dear Sellers,
First, we would like to thank you for accepting the changes made to the SellerHQ so far. We h...
Ebere O
B
For someone who was silent on the Forum hitherto I have over-talked since Monday. It is well; this truly is a...
Dumebi O
S
Hello,
Has anyone gotten any order at all since the new HQ was launched? i have not received one single or...
Eniola A
B
Hello All,
If there is anyone who truly understands how the ne self fulfil platform works and is willing to...
Eniola A
B
How will pay on delivery work using other courier services apart from k express. This will have negative impac...
Elsie E
S
Hello admin,
Since the self fulfil was launched I thought the idea behind it was for sellers to have absolut...
Oloseigbuan O
S
Dear All
It is not the concern of sellers on the marketplace to understand the challenges we face in buildi...
Bret E
B
One of Konga'a not so strong points is communication (it is not the frequency of newsletters but the content....
Dumebi O
S
Dear Sellers,
We have listened to your concerns within the community and as a result, we would like to shar...
teju F
B
for POD orders shipped via courier plus, how will payment be received? will the company pay directly to me or...
Nnamdi D
B
please, where do i drop off products for shipment if i am choosing another courier service asides K Express? I...
OLATUBOSUN W
S
Hi konga,
It will be a good to idea to make a free delivery 'sticker' appear on products. This time not for t...
Agwuncha C
B
The Google hangout session just ended and I want to give much appreciation to the Konga Team (Teju, Ebere, Bre...
Seyi L
B
Ladies and Gentlemen
i have a testimony but i wish everyone who have can testify, please drop a comment and...
Abraham M
B
hello,
forum member,i check kexpress delivery rate but their is no room for items less than A kg
emmanuel a
S
The response received when placing an order on my store is "seller does not ship to this location " .I am yet...
helen a
B
Hi,
The free delivery should be based on both product and location - I can ship an item with 3k profit to Sok...
Agwuncha C
B
Hello,
This is for the website developers on konga - I use a blackberry, I don't know if the new shq outlook...
Agwuncha C
B
Dear Seller Community
Konga will be running an experiment with shipping charges.
It is very simple and s...
Bret E
B
Is it within my power to deliver to a customer and collect the cash ,, How then do i reconcile with konga as p...
BERNARD E
B
who has checked Konga this morning? can't see any single item in my store despite having many on my store. t...
Chidozie J
S
Hi, pls how do i edit my listings on POD without deleting the item, cant see that option. i want all items to...
Chiamaka M
S
Buyers do not ever confirm that they have received their orders. Is it that most of them do not know they are...
Nnamdi D
B
I want to set payment options for various locations for my store. I can't see such link on my dashboard.
Ese E
S
Over the last week, I have read a lot of criticism on this forum towards Konga especially with the launch of t...
Fikayo O
S
I have had only an order from konga for the past 3weeks l signed up whereas in some other platform,l have serv...
Chika O
S
i started using selling on this platform 2mths ago and got a sales average of 2items per day.suddenly everythi...
nimat U
B
I would Like to thank Konga, first of all, for the opportunity given to every seller on this platform. It has...
Koopa U
B
Good morning, I uploaded some pictures pictures on the platform since Saturday and they r stillbunder review...
ADETILAYO O
S
Hello,
I recently started selling on the Konga platform and it has been an amazing experience so far, well...
Damilola O
S
Hello is any one in the house, please can we set free shipping for a particular product?
enitan b
S
Hi, i have been having issues loggining to my store via the shq login link... I get errors like this
The pa...
Kelvin D
S
Good morning,,
Please where is the chat self fulfill forum location?
Oyeyinka G
S
Please when courier plus delivers my item POD how do I get paid? do they remit to Konga or straight to me?
Chidozie J
S
Money for delivered goods not reflecting on escrow, payments requested not transferred on time. How is one sup...
morzook b
S
Dear Konga,
You want order to be accepted within 24 hours, shipped order within 48 hours, yet you ain't doing...
Kalejaye E
S
I have done 4 self fulfill sales. 3 are POD while one was PAID.
How and when do I remit commisions on these...
Iyere E
S
Earlier today I got a notification mail that my wallet was debited for delivered orders from the 20th of April...
Paradise A
B
i want to start selling on konga
juliet a
S
How can i change my store name pls?
Bolanle O
S
The price of items displayed on the homepage of my store is different from the price being displayed when 'buy...
Adedamola O
S
I logged into my konga shq count with the aim of making payout this morning only for me to see that i have bee...
Adegboyega A
B
Konga sent me a mail to discuss method of payment with the buyer, is the buyer going to the money to my person...
funto s
S
Dear Sellers
Find a bug on Konga's android/iOS apps over next 2 weeks & earn N10,000
All you have to do...
Bret E
B
I want to ask how to enter shipping or tracking number details if you self deliver the goods? Cos if nothing i...
Obaike J
B
MY LISTING PICTURES HAS ALWAYS BEEN REJECTED,I AM FED UP OF THIS.CAN KONGA HAVE AN INTERNAL MECHANISM TO HELP(...
REGINA E
S
Dear Sellers,
In the new world of self-fulfill, your first step towards setting accurate and affordable shipp...
Ebere O
B
Dear Sellers,
You have spoken and we have listened earnestly. We will like to extend sincere gratitude for...
Ebere O
B
With this new development how do I remit Konga's commission after self delivery and sealed deal so as to avoid...
THOMAS E
S
Dear Sellers,
Thank you for your continued partnership and patience as we work towards providing a better t...
teju F
B
For some weeks now I can't readd products to my store even products that are new,when I try uploading it will...
Jacinta J
S
Dear Sellers,
We regret to inform you that our Google hangout scheduled for today, 7th May by 2:00pm is now...
Ebere O
B
Dear Sellers,
To enable us serve you better and provide ease of comfort when dropping off your orders,
We...
Ebere O
B
​Are you a new seller on Konga & still struggling to make good sales?
Are you an experienced seller with...
Ebere O
B
Plz,are fairly used products sold on konga?? If no, den watz d cause of d variation in d amount of the same pr...
deborah a
B
I am a new Merchant I want experienced Merchant on this platform to please carry me along with details and th...
Maxwell O
S
hello i am considering free shipping on my store, i have worked out the maths etc but my question to konga is...
kelechi o
S
I just got an order and discovered the was a discount of N2,000 which I am not aware of before accepting the o...
Rosemary A
S
Dear Seller,
Konga has given out ₦2000 and ₦5000 discount vouchers to different customers to shop from any...
teju F
B
Greetings Sir /Madam
I am a new seller on konga mall, my item has been accepted but it's not live on the kon...
Chidi D
B
Did you know that fashion is now 100% legal to import into Nigeria?
Did you know that by sourcing good fash...
Bret E
B
good day,please how do i pakage my good when am about to ship it?
philip M
S
Dear sellers,
As the marketplace becomes more competitive, it is important that you are able to establish y...
teju F
B
pls my store has been suspended for some time now and i cannot sell my product pls what is the problem
CHINEDU O
B
Since Konga manages deliveries for most items through KExpress, i think it is unfair that merchants are rated...
Atinuke
S
Hello Team,
I would like to suggest that merchants should be allowed to choose either to allow POD or not a...
abidemi A
S
Pls,can any seller share your experience on the use ktalk to chat with prospects and customers,I noticed custo...
Akorede O
S
Been a seller for 8months now, my first set of products are sold out. I am finding it difficult to upload pict...
SOLOMON N
B
Starting from this week, we will be sending you an email showing your grade. Just like secondary school, A1 is...
Kunle O
S
Hello all
A new merchant here.
How do I remove this option of pay on delivery from my store?
Elizabeth O
S
How can i use my 2000 free coupon
obejewho o
B
Dear all,
To join our team of trading experts today, Thursday May 14th 2015 on how to upload great images,...
teju F
B
Our team of Trading experts are LIVE!
Join us NOW on our Google Hangout discussion and learn the tips to ma...
teju F
B
Its a bit tricky to ship a high value order out of Lagos and expect it to be PoD but I currently use Ekesons P...
Jide W
S
I have a big Issue with Konga! How come people can place order on items below what is stated? For example I ha...
Esohe I
S
Do I need to put any code at the coupon box
I'm kind of confused here
tommy J
B
Dear all,
The N2000 and N5000 voucher promotion on Konga Mall is still on-going and lots of sellers have re...
teju F
B
I read somewhere on another thread that items should be shipped within 72hrs. In an example where i am self de...
Atinuke
S
Hi Konga,
I have been observing this malicious activity on my store(s) and i think it is time to speak up....
Bukola O
S
Hello Everyone,
What does it mean when shipped orders are under arbitration?
Are there any negative implic...
Amarachukwu C
S
hello Buyers,
It is very important that you write a review about a product that you purchased on Konga, Thi...
Chukwudubem O
B
I am currently a merchant on Konga...
Currently my courier agents does not accept pay on Delivery for most st...
Kelvin D
S
I have not activated free shipping for any of my items for any location but I just noticed that free shipping...
Tonia G
S
yes,this is exactly 5days since my store has beeen disabled.i have sent several mails all to no avail,kindly e...
valentine o
S
hello, please can konga help merchants to make pay before delivery compulsory for buyers. it will make buyers...
nkiru j
B
Please I have a number of rejected products. The reason being wrong category. How do I change this without hav...
Fadeke A
S
Dear Sellers,
As earlier communicated, Konga is preparing for a huge sales event, which will hold between 2...
teju F
B
Hello evry 1, pls kindly hlp a siss! My merchant account as bn suspended 4 quite som tym now, Hw do I rectify...
Kids N
S
Good day, I don't know what actually went wrong with my sales on konga. I have never sold a single products ev...
Akande G
B
Dear Sellers,
Customers today demand world-class service. They will reward businesses that provide great cu...
teju F
B
This is a trending topic on this forum. Customers are complaining that they get the link to confirm delivery o...
Atinuke
S
I have been trying to update quantities on my listing. It appears that the "Save" button has been deactivated...
Silas E
S
I would like to suggest that Konga allows the EU sizes for shoes as this is what Nigerians are familiar with....
Horlah D
S
I noticed that there are no enough options for colours when giving product details. Colours like wine, fuschia...
Adedoyin O
S
Team Konga,
I am getting tired. I keep updating my inventory but each time i update i keep seeing in on my s...
Blessing
S
Dear Sellers,
To ensure all self-fulfilled orders are updated promptly by your buyer, we have shared a step...
teju F
B
Good morning,
i just checked and discovered that all the items in my store are paused. How do i make them ac...
vivian o
S
PLEASE CAN SOME ONE EXPLAIN TO ME THE MEANING OF THIS EMAIL I GOT FROM KONGA.COM. I CURRENTLY HAVE A BACKL...
Emmanuel O
S
i just realised that uploading pictures on the seller hq app does not allow users to choose a main picture ( i...
Temilola
S
It is important as merchants to ensure you audit your store frequently. Especially your returned goods. A word...
Ailen A
B
Please how can I connect with my account manager. Having issues with uploading pictures. I am a seller on Kong...
SOLOMON N
B
Good day, pls I am new on Konga. and I ve been trying to upload a picture of a product, it is not uploading. I...
ogechi e
B
please where is the mmm return store located as i need to pick a product returned by a customer
Mary A
S
Can K-xpress ship goods that were not ordered through konga.com. Also where are the areas k-xpress ship goods...
Chris O
S
Hi guys, happy to join you people, i am new merchant pls need guidiance
SURHYEL S
S
Hi Konga,
I would suggest you people implement the the "Free Shipping" & "Pay On Delivery" at the product lev...
Tersoo A
S
I have looked at the warning message included on Konga's New Order email notification and I am suspicious of t...
Ifeoma O
S
Hi people,
Please I need urgent help with this issues that has been bugging me for a while now.
Let's assume...
Benedict O
B
Hello house, Thanks, at first its was difficult for me to be able to post items on my store, but thank with th...
Osaro O
S
Hello Konga, just want to draw your attention to this prevailing situation in the country which is negatively...
Ezekiel E
S
Dear Sellers,
The limited availability of petroleum products have forced our locations to reduce their oper...
teju F
B
I think sellers should be able to offer free shipping on items as against having to offer free shipping based...
Erufor O
S
I notice that sellers cannot update orders directly from Shipped or Delivered to returned...As sellers we do s...
Erufor O
S
Hello Konga
cc Bret
Other experience sellers
I am having serious issue with this bundle products, I ke...
Ndeesor T
S
Is it possible for me to offer a free gift coupon voucher in my store? How can I go about it?
afolabi o
B
Dear Sellers,
In preparation for the huge Konga Mobile Shopping App Sales event coming up tomorrow, betwee...
teju F
B
Hi,
I will like to confirm if k-express offers shipping / pay on delivery services to all states outside La...
Tonia G
S
My store is always not visible to buyers these days, don't know the problem... Items that I have in stock sudd...
Obaike J
B
I attended the customer service excellence 101 class today. I learnt great tips on how to improve my customer...
Ajibade M
S
I am a seller from Abuja and my biggest challenge is dropping off my products at Lagos for onward shipping. I...
OBINNA N
S
We noticed that one of our customers is being charged (N1,500.00) shipping fee for Lagos delivery (Surulere) e...
Ifeoma O
S
As the Konga advert sings, everybody loves Konga, a marketing gimmick it seemed initially, but true to the wor...
Dupe O
S
I am interested in becoming a kexpress franchise owner. I have gone through the requirements. But I need a con...
Oyewole G
B
its great for me so far on konga ,maybe because i am a new seller . konga team pls could you allow payment bef...
Kella N
S
Sorry guy what does it means?
Franklin O
S
How do I cancel an already accept order placed for an item on Konga?
Olayemi B
S
I am extremely unhappy about konga diverting all other web pages to their app sales page. I have been promotin...
Adegboyega A
B
I have been trying to mark order as shipped by kex but only the self fulfillment option is there. I was promis...
Adegboyega A
B
Dear Sellers,
As we focus on providing the most customer-friendly buying and selling platform while ensurin...
teju F
B
Hello all, I am unable to view the details of my new orders as the page brings an error message.
This start...
Tolulope A
S
Dear Sellers,
On Thursday, June 4 2015, our team of Customer Experience Experts will be facilitating a seco...
teju F
B
Dear forum,
I have issue with POD where I dont have representation. I tend to cancel many order because of th...
Fatima A
B
Like a seller, it is always very frustrating. I have two suggestions or advice's:
Firstly I will suggest Kong...
Cleo U
S
I confirmed an order for a hifi system close to one week now for delivery to my residence and I am yet to take...
Eugene U
B
please do you have Asus X550C Notebook battery in your store and how much is it becose i cant find it on your...
Peter O
B
Please, I listed my product and it has been approved but i can find it on Konga's sales home page. What should...
Benedict O
B
Hi, My store on Konga has been suspended for close to 2 weeks now, thereby putting me out of business for 2 WH...
Kelvin D
S
Dear Seller,
As a leading marketplace offering a transparent trading platform, we continually seek better w...
KOLAWOLE M
S
Pls,I will advise Konga to try and let merchants acknowledge self fulfilled order through the platform and mai...
Akorede O
S
I noticed several orders in shipped section that have been delivered yet hasn't reflected in escrow or deliv...
Chidozie J
S
I've criticized Konga a lot but I must say I'm impressed with recent improvement in responding to emails. I'v...
Chidozie J
S
Dear sellers,
You have spoken and we continue to listen.
Over the past couple of weeks we have heard fr...
teju F
B
Dear Sellers
A lot of you have complained about a reduction in sales.
In total, we continue to see heal...
Bret E
B
Hi there,
As you all know, our first ever Konga Fashion Master Class is just around the corner- Saturday, J...
teju F
B
Pls help guys, what does arbitration mean?
Oladipo A
B
Please, I still don't get this?... Konga self fulfilment carrier - standard delivery...
Can I still drop of...
Fadeke A
S
I have a rejected product with the reason "Products with this brand have to undergo our verification process b...
Fadeke A
S
An item was delivered from my store to a buyer outside lagos for over 3 weeks,then i received the payment on m...
Promise N
S
Pls, does konga have shipping depot in Warri, Delta state?
Bolu O
B
Dear Sellers,
We are aware that a number of our centers are currently experiencing technical difficulties w...
teju F
B
Please how can i upload my products for sale. I have already registered as a seller.
Margaret U
B
pls let someone help me on what i should do, my product was rejected and am finding it difficult to editit and...
John p
S
Can K-Express Deliver to a buyer in the North and Eastern part of the country?
Musa O
B
hello Konga, i need urgent help. When i click on sell an item, all i see is "my account" "enter bank details"...
Janet A
S
Jeremiah is my name,I'm new here and I really need help on how to get a mobile phone from here and that is the...
Victor J
B
Appreciation goes to konga for the master class to held but I have this question if Kong's actually want peopl...
Akorede O
S
Please Konga when we pay N2,500 do you still charge us commission and does that imply publicity of our stores...
osunkoya o
S
I am thinking of an idea that will enable Konga to proactively track delivery of items. I am not sure if there...
Ifeoma O
S
The monthly 2500 fee does not sit well with me ,if u are going to charge me that much at least there has to be...
ngozi n
S
Konga biko explain to merchants why sales are low. We all know how the economy is but how did sales dry up as...
kelechi o
S
Pls has anyone experienced this kind of technical problem on Konga? Any attempt to list a product is bouncing...
Kemi O
S
Its funny when the tips given here to sellers to minimize returns is to call them. Well most times it will eve...
SHENI S
S
or the past 5days now have been unable to upload items on my stores,when ever i click on sell an item it direc...
Abayomi A
B
Dear all,
Our Fashion Masterclass begins in 30 mins. Our Fashion experts will be revealing industry secrets...
teju F
B
Before I joined Konga, I did Pay on Delivery Service and how did I achieve it? I requested the Buyer to Pay fo...
Stephen U
B
Please if you have a list of good photographers in lekki area, pls forward to me..
My area is IDADO LEKKI, pl...
YOMI B
S
I placed order for Phantom Z on Saturday. I live in Katsina. The tracking info shows it has left DC I solo, La...
Bitrus G
B
How many sellers carry out regular audits? I have seen some gaps recently on Konga (maybe due to changes happe...
Noah O
S
The volume of delayed and prolonged deliveries with K Express is becomming worrisome. Especially when we talk...
Juliet O
S
Did you know that the success of your online business extends to social media marketing sites like Facebook, I...
teju F
B
Dear Sellers,
We have shared some few points you need to master in order to keep those orders coming at al...
teju F
B
It is only fair that Konga address ongoing issues at the KExpress office in Lekki, i currently have orders hel...
Atinuke
S
Dear Sellers,
We appreciate all feedback, suggestions and complaints shared and received on the forum daily...
teju F
B
I just got a call from one of my customers that the item i sent via KExpress was eaten by rat...funny as it so...
Atinuke
S
Hello all. Am Esther and this is my first time on the forum. I will like to place all items in my store on sal...
Esther A
S
Dear Sellers,
We appreciate all feedback and raised concerns around challenges being faced at our Lekki dro...
teju F
B
I will start by saying kudos to Konga but it still needs some more work to attain the desired height. As a sel...
Juliet O
S
Hello please I'll like to know how to add my products on konga.please help me out
Salami
S
Hello,please how can i add products to my store on konga
Odi A
S
please somebody should help me oooo,i cant had more good to my store on konga,i sent message to the administra...
Obafemi A
S
mail said "you are required to mark order as “Delivered” from your SellerHQ dashboard"
there is no such icon...
chika s
B
Dear Sellers,
​
We recognize that our position as Nigeria's largest online mall is because of the support we...
Ebere O
B
On Behalf of SeIlers outside of Lagos, I want to say am very grateful to Konga for giving us this opportunity...
Nkajima O
S
So i read on another thread that the monthly membership fees will be enforced next month, well i honestly don'...
Atinuke
S
Dear sellers,
We have heard your feedback and suggestions on the monthly membership fees which will take ef...
teju F
B
I received an email from Konga Mall Team saying that i have Orders that have been marked shipped but not deliv...
Top Gamers M
B
Is it now possible to offer FREE DELIVERY on selected items within our stores?
Has this worked for anyone...
Iheoma O
S
hi good morning, i have an issue with one of my order, its on delivery dispute and i dont know what that means...
taiwo o
S
I just read this email from a "Closed Discussion"
Dear all,
Thank you for your feedback​.​
The forum...
Tersoo A
S
This might be our last chance to get Konga to reason with us on this monthly membership fees.
Seller pleas...
Atinuke
S
I am a new seller on konga and not impressed at all. So many unserious buyers on konga o. I have had 6 orders...
Muyibat
S
Hello fellow business owners, I need your help. For about five days now, I have been trying to upload my produ...
Adenike
S
Good day, im kinda finding it hard to display my goods on here, cant find anything like upload goods. can anyo...
Chineze O
S
Hello Konga. I want to make a 80,000 purchase on the konga app for d 1st time. Kindly explain the procedure to...
Simisola A
B
Can Konga look at we merchants in the eyes and tell us that it does not know the solution to the problem of hi...
Eniola A
B
Dear Seller,
Did you know that utilizing smart pricing strategies when selling your products can contribute...
Ebere O
B
hi all am new here..still cant find the sell a product tag on my store..can some one help out pls.
Richard E
S
GOOD day fellow KONGITES!! i JUST SIGNED UP TO BE A KONGA SELLER MERCHANT GRATEFUL FOR SUCCESS ADVICE FROM EXP...
TUNDE
S
Dear Sellers,
The ​​recently held Konga Fashion Masterclass was quite inspiring and educational for partici...
Ebere O
B
Dear Sellers,
As a community, you have spoken and we have listened. We appreciate your feedback on the mont...
Ebere O
B
Please how can I find great and well taken pictures online to upload on my store. I tried snapping with my pho...
simon M
S
Hello All,
Am wondering how K express can facilitate quicker delivery of goods to customers in the North. L...
Funmilola S
S
As we all know that the effect of the self fulfill is that buyers now have to pay for shipping from individual...
Oludotun O
B
Hello I need for someone to explain to me what artbitration order means. I got an order to be delivered in Jal...
Evelyn O
B
Dear Sellers,
When it comes to online buying and selling, not all transactions may go smoothly.
In cert...
teju F
B
I take all the pics of my products myself...shirts, paintings, stationary etc My shop is hobbyhub. You can sa...
Oluwaseyi A
S
Dear Sellers,
In order to ensure proper sales documentation and give credibility to your store, it is neces...
Ebere O
B
I'm not sure most merchants have done the maths before jumping on the bandwagon of preferring this new commiss...
Chidozie J
S
I placed an order from the App, hope I will be given the 2000 naira discount because this is the first time am...
Onuorah C
B
MY ITEM WAS RETURNED,WHEN AND WHERE CAN I GET MY ITEM-I DROPPED OUTSIDE LAGOS(IBADAN)
REGINA E
S
Dear Sellers,
Gone are the days when an interested shopper would need to leave the comfort of their homes t...
Ebere O
B
hello. please i need to know when a buyer prepays for an item can seller still deliver them selves. Please thi...
osunkoya o
S
Dear Seller,
Effective immediately, we will be contacting customers to manually verify orders from N45,000...
Ailen A
B
Dear Sellers,
Our order returns process is changing!
Starting tomorrow July 1st, items returned or rejec...
teju F
B
Hi everyone, i got an order on my store and on the invoice, i noticed that a discount of 2000 naira being the...
Bamigbola O
S
please how do I verify if a pay on delivery order that was shipped through kexpress has been delivered? I cann...
Tonia G
S
Hello,
Please i will like to change my email address . Can someone help me out ?
Thanks
olayinka O
B
Good morning everyone, I have been pondering on this issue of merchants not been able to post a review after a...
ABISOLA O
S
Dear Sellers,
Konga encourages you to strive for good feedback from buyers as these feedback encourages you...
Ebere O
B
I received an sms I have an order but unfortunately the order is out of stock but I have it in other colour, I...
Kemi O
S
I'm new to Konga and trying to upload a few items, I just received an order. I'm not worried about customer sa...
Beauty A
S
I asked a paid logistic personel to deliver an order within 24 hours after the order was made. Of course we de...
Adegboyega A
B
With the alarming high return rate due to delayed deliveries by KExpress, it is very worrisome that orders are...
Atinuke
S
Dear Sellers,
Below is a recap of recent changes introduced on Konga Mall.
1) Starting Monday July 6 20...
teju F
B
Is anyone else having problems uploading new products to sell?
This evening I was in the middle of uploadi...
Iheoma O
S
Hi,
I will like to confirm if ASOS which is on the list of blacklisted brands on Konga refers to the ASOS...
Tonia G
S
What is a list of Konga profane words?
I have been trying to make a post with NO PROFANITY yet I keep gettin...
Beauty A
S
Just read this in the news, well done Konga.
LOVETTE L
S
Dear Sellers,
Please be informed of our new Store Suspension Policy implemented to enforce quality service...
Ebere O
B
There is need for online live chat to also channel our complaints on SHQ. Kindly look into this.
Abioye Festus Adekunle A
B
Dear Sellers,
Our order returns process is changing!
Starting tomorrow July 1st, items returned or rejec...
nwakpadolu o
S
I think Konga should be more lenient about their cancellation policy. I have had 5 cancellations already, whic...
Prince A
S
I have over 5o items in paused state and I now have those Items in stock and to update,I could not find them.T...
Idris Y
S
Just read this in the news, well done Konga.
LOVETTE L
S
Hello, I was charged shipping for an item the customer had already paid for it's shipping. Iv sent a mail to...
Grace O
S
Just shipped my customers order only to be told it will take 5 days to get to the destination because the deli...
Beauty A
S
Dear konga, I have written several mails to this effect before, We merchants from PH are part of Konga. It has...
Uche E
B
When major cities are being mentioned in Nigeria, Benin City is usually number 3 in that list!. Now, as big an...
Ruth O
S
Please I want to return an order how do I get on with it?
Olayinka O
B
hi,Your developers have tried to ensure that paused items can now be viewed,that is cool but not complete.The...
Idris Y
S
i am trying to list my product on konga seller center i have succeeded in the first and second page but unable...
Ogechukwu U
S
This needs to be addressed ASAP !!!!.
For orders over N45,000, there is no way for sellers to confirm paymen...
Atinuke
S
After almost a 100 confirmed sales on konga, i have my first dispute. someone orders 2 items and claims one wa...
morzook b
S
Please does anyone have contact number for someone in KEX Diobu, Port Harcourt?
Ifeoma O
S
Dear Sellers,
​Here are the changes to our verification process.​
1. You no longer need to call the cust...
Ebere O
B
I have not been able to upload pictures of my products. Please any help on how to go about it?
Glory O
S
Dear Sellers,
In order to avoid a mix up with your packages, K-Express requires that you not only package y...
Ebere O
B
Have orders to drop off today and the Lekki k-express is not open on Saturday's.
Does anyone have the addr...
Iheoma O
S
I am a new seller, this is my first order. The invoice I printed out shows self-fulfilled as my shipping metho...
Adeola A
S
I have actually been highly impressed with Konga in the past 2-3 weeks as they have delivered great service. A...
Tersoo A
S
Please kindly add a place for people to make comment about product purchased from konga mall. I bought somethi...
Leonard Osagie O
B
please konga is there a way we can check a buyer's profile maybe through his/her email or phone number? ive ha...
Chioma I
B
Hello All,
I complained last week of how an item an uploaded for 4 days was yet to come live after it reflect...
Ajayi O
S
I just want to know may be a store can be suspended mainly because there was no sale for a certain period. Not...
Togbo T
B
Dear Sellers,
On behalf of the Konga Mall team, we would like to acknowledge and appreciate your attendance...
Ebere O
B
Any one knows what this means? I'm new on Konga, got my first order, shipped via K-Express. Item delivered cus...
Beauty A
S
I just saw the mail & went through the new premium and classic rates & I must say its too much to pay as much...
Cynthia O
S
I just got this sms now asking me to pay my commission for sells for June 2015 without any directive on how to...
Uche E
B
Dear Sellers,
Proper packaging plays a vital role in online selling and product marketing and is especially...
Ebere O
B
Good pm , please how to I put up my goods for sale
charles e
B
I received a call yesterday from Konga customer care to pick up my returned items from an address at Maryland...
Adegboyega A
B
I am asking this question on this forum again since the last thread I started was deleted and I can't seem to...
Atinuke
S
Hello,
I am new here on konga.com. I created an account and listed items though one was rejected.
I have no...
Odunola A
S
who has noticed this or is it peculiar to my store? i receive notification for an order before the next 30mins...
Chidozie J
S
Dear Sellers,
It has been said that the journey of a thousand miles begins with one single but brave step....
Ebere O
B
Dear Sellers,
Due to ongoing technological challenges, you may experience delay on orders not being updated...
Ebere O
B
Dear Sellers,
​We strongly recommend that you​ accurate​ly​ update ​orders to “delivered” only after confir...
teju F
B
Dear Sellers,
To commemorate the end of the Ramadan fast known as Eid-El-Fitri, we wish to inform you of th...
Ebere O
B
Dear all,
Starting today, the new order life cycle process will take effect and we will be eliminating the...
teju F
B
I was just wondering why K-express will be operational by 10 am on Eid - El-Fitri (Friday) when it is exactly...
Modupe
S
Before anyone decides to take down this post, please note that I am simply asking a question and would appreci...
Atinuke
S
Why is Konga team making things difficult????
I raised a thread here concerning an order that a customer said...
Akorede O
S
I have successfully registered to sell on konga, my email and phone number has been verified. N ow,what is the...
Idoko D
B
What is going on with Konga lately?
Unbelievable delays in delivery hence leading to lots of returns.
Live i...
toyin o
S
Dear Dolapo, Ebere, Adebayo, Teju etal.
I have listed some items and they have been accepted and labelled l...
Adegboyega A
B
I thought that the problem Nigeria have is the government but with Konga, I discovered that Nigerian as a whol...
Rosemary A
S
I have problem listing product on my store. When I click on Product category, nothing happens again. Please...
Austine A
S
Location of my store
eseosa o
B
Dear Sellers,
Great News for your business!
QUO, a recommended third party carrier is currently running...
Ebere O
B
I got my first order yesterday and I took it to K-Express for delivery today only to be told (after the k-expr...
Olaitan K
S
Buyer placed an order, I contacted her to confirm and she said she placed order by mistake, so I asked her to...
Beauty A
S
I really do not hve any problem with PoD system but I think the buyers also need some kind of commitment at th...
Oyekola J
B
Dear Sellers,
As earlier communicated,
Effective July 31 2015, we will be introducing increased commissi...
Ebere O
B
Please, how do I register my service on konga seller service
Rosemary A
S
Hello,
Please state the difference between the two commission tables.
Classic Plus and classic rate
Seun S
S
hello...........whats with these new charges or commission on sales ?
adebola F
S
Hello MODs,
I have a suggestion, this has nothing to do with sales but it is more of a technical thingy. I wo...
Henri K
B
Has anyone noticed how fast & reliable KONGA/KEXPRESS are working lately? I know i am one of those that come o...
Top Gamers M
B
Ever since the introduction of the new order life cycle...KEX locations (Bode Thomas, to be exact) are having...
Atinuke
S
Dear Sellers,
Customer reviews are extremely important in online selling as it has been proven to lead to...
teju F
B
They order things with the view to pay on delivery but hid under the impression that the good (s) is/are not w...
Feranmi O
S
Dear Sellers,
To ensure a more seamless returns process for you, you can now select your preferred sorting...
teju F
B
am I the only one encountering this problem or does it apply to everyone?
And why are topics with genuine...
morzook b
S
Hello Konga and other sellers.
Please what does it take to become a verified premium seller and have the badg...
Hauwau B
S
Hi, Kexpress has been doing good! The only issue I have is with them paying attention to details. There was a...
Agwuncha C
B
hello,pls im a buyer.
i bought a bag from kiddiesneed and my child said she doesnt like the colour.so i asked...
Olayinka S
B
Hello,
This issue might have been already addressed before, if that is the case then I missed it. Could you g...
Henri K
B
Thanks for the notification. However, I have a concern about the minimum commission charge of N200. This will...
Yemisi O
B
Pls how do i bundle my product and where can i find bundle
Bola M
S
Dear Sellers,
As an online marketplace, it is our priority to maintain an accurate picture of your ​invento...
Ebere O
B
Dear Sellers,
As earlier communicated,
Starting Friday July 31 2015, we will be introducing increased co...
Ebere O
B
Hello, I have my 1st order and do not know how to get it across to k-express and how it works. Someone pls ass...
Bolanle O
S
Dear Sellers,
As we work towards making available more drop off locations nationwide, we have shared below...
teju F
B
i really dont know why konga will have to increase their rates. it really will affect my price for each produc...
ABIOLA C
S
Dear Seller,
As communicated earlier, we will be introducing increased commission charges for better tradin...
Omolara O
B
How long does it really take to get paid on konga.
I am new to konga and i have made some few sales, but my...
YOMI B
S
PLEASE,CAN SOMEBODY QUICKLY TELL ME WHEN THE VARIOUS KEX OUTSIDE LAGOS OPEN THEIR OFFICE(s)?
REGINA E
S
Dear Sellers,
It is important that you put into consideration competitive selling tactics to enable you mak...
teju F
B
I would like to start off by saying ..."This forum was created in order to make the marketplace community rich...
Atinuke
S
I just want to make complaint about k express delivery system and I don't know if anyone on this forum will ag...
Bola G
S
Dear Seller,
Here’s another reminder on the updated commission charges starting Friday 31st July 2015.With...
Ebere O
B
i listed some bundle recently from what have already being selling on my platform for some time and what i got...
IBIKUNLE E
S
Will love to know the way to kick on with sales on this platform
Ademuyiwa O
S
Hi all,
Please I'm new to the seller HQ, and just wanted to ask from the more experienced sellers on the fo...
Akanbi F
S
DOES ANYONE KNOW THE MEANING OF -SKU PENDING-.THIS IS IS WHAT IS ON ONE OF MY PRODUCTS.I JUST SOLD THE LAST IT...
REGINA E
S
Hi all,
Do the drop off centres function on Saturdays?
If yes, what time wll they be opened.
Thanks
Mosunmola A
S
Since I have joined Konga,the issue of delivery has been daily case and up till now,no checks has been put in...
Akorede O
S
Dear Seller,
Starting today 31th July 2015, the new commission rates will apply across all categories. This...
Ebere O
B
I always visit this forum to gain more information but then am always quiet even thought I have little contrib...
Osaro O
S
Hi moderator,
Please I will like to know why my sh is being charged for drop offs I made on the 31-07-2015....
emmanuel e
B
@Konga,
I cannot log in to my shq account.
I am very sure am using the correct log in details.
I have...
Kayode O
S
DOES ANY KNOWS HOW TO REMOVE MAKEUP PRODUCTS LIKE FOUNDATION, POWDER AND PERFUMES FROM 7 DAY RETURN POLICY. I...
YOMI B
S
Why will konga decide to hold on to a sellers money? I made sale. Konga delivered and collected the money. 7 d...
Benedict U
B
Why has konga been rejecting the items I've been posting, I followed all rules but you keep rejecting
ridhwan m
B
I made a sale on the 27th
Item was paid for
Money was in escrow not for me to check on the 1st of august a...
ridhwan m
B
I tried filling the kongapay form,it seems there are FEWER BANKS listed?I did not find my bank listed?Has anyb...
REGINA E
S
Dear Mall Team,
Please note that there is a mistake on the Bank Account Number provided in my registration....
OCHUBA P
S
i get this message each time i try to sell, hence i cant sell. "Once your Store is ready, you will be able to...
Kester K
S
Different persons have called me saying they placed order via my store meanwhile I have not seen any new order...
Temitope M
S
I could not Edit any of my product its showing SKU PENDING and some of my product is missing Online. Call yest...
MAJESTY A
B
Hello all, with the new commission rates by konga, are you guys recording sales on your online store? Also kin...
Henri K
B
I have been trying to update my products quantity as required by konga but i'm not getting it. Can someone te...
Orji K
S
Is it possible to change store name
nicholas a
S
Dear Sellers,
We are currently experiencing issues with SellerHQ that may have affected your ability to cre...
Ebere O
B
Please why will the KongaPay have only three (3) banks, what happens to the other banks account holders?
Franca Y
S
How can i change the earlier mail i provided for notification purposes for my store on Konga. I do not seem to...
Damilare L
S
Just recently, I keep receiving cancellation messages after 8 - 9 months of shipping orders but delivered neit...
afolabi o
B
Hi, keep getting ghost cancellations via my mail,so to say, of orders that never came thru to my SHQ. Got abou...
Enajite O
S
While trying to set delivery rate, I keep getting this response: Please enter at least NaN characters.
What s...
Opeyemi A
S
I got an order on thursday 30th july i went to k-express office and they told me that they dont dipatch from P...
Chinedu O
B
I would like to know how I can bundle items to sell on konga. Help please
Uwaifo L
S
I registered last week, untill now, I am not able to list my products. I guess the account number I provided c...
OCHUBA P
S
Dear Sellers,
We are aware of the recent cancellation notifications received on previously shipped orders....
Ebere O
B
Having followed through with the advice to bundle products, an expert was employed and paid to help to bundle...
Dupe O
S
what does SKU stand for? I see it in the front of my status
Grace D
S
Pps what's happening to shq app,can't open it for over a week
ify a
B
Hello Seller,
Please be informed that the Konga SellerHQ Mobile App is down for maintenance and will not be a...
Ebere O
B
I am selling over 600 different educational products, specifically for Physics, Biology and Chemicals for se...
OCHUBA P
S
I recently uploaded a product under a wrong category, the listing was rejected but I can't seem to be able to...
Caroline A
S
pls if i want to sell an item how do i know if its free shipping, cos after feeling the form at first i taugh...
Queen A
S
Hi all,
Please does anyone have the contact number of the drop off centre in Ikorodu?
I need it to confirm...
Mosunmola A
S
Hi, pls is there something extra needed to be done for me to access the kongapay on my shq dashboard? Becos ri...
victor m
S
I have items that are already delivered way back 24th/25th of last month with some on 27th/28th. The money sti...
Ayoola O
S
How do I knw if my order has b accepted?
Opeyemi A
S
Please after registration, how can I add or edit my bank account details. I can't seem to locate where I need...
egbor v
S
Dear sellers,
This September, Konga will present you with a unique opportunity to learn what it takes to mo...
teju F
B
Is there a way, there could be a pop up for the customer to know how much he/she is paying for SHIPPING? As th...
Kemi I
B
I was only notified of my invoice yesterday and my store was suspended yesterday even when I tried to pay with...
Obaike J
B
This isssue of buyers particularly out of lagos making orders for things and they avoiding delivery agents off...
lanre b
S
Hello house, please how many days does it take to review a listed item on Konga?
Otunba S
S
Dear Sellers,
We are currently updating some of our processes on SellerHQ and this may affect the go​-​live...
teju F
B
I'm not seeing the konga pay out on my store again although I registered through the link provided. Will I be...
Obaike J
B
Hi,
l'm totally new on this platform. Please i want to know the konga dropoff centre in Port Harcourt. Also,...
oluwabukola O
S
I think it is about time that Konga differentiates between orders that merchants refuse to ship and orders tha...
Oluwatosin L
S
Money stay put in escrow almost 2 weeks now. It's not going into my wallet or Konga pay. Please anybody experi...
Ayoola O
S
Can one promote konga affiliate from this forum.
Aliyu S
B
My products have been accepted and are now under live on site in seller account but when I click on the link t...
Bolaji O
S
MONEY WAS DEDUCTED FROM MY WALLET FOR KEX TRANSPORT.DOES KEX CHARGE SELLER FOR SHIPPING?I AM WORRIED ABOUT THI...
REGINA E
S
Hi,
Is anyone experiencing this problem when trying to register for konga pay with zenith bank account.
It i...
olumide o
S
I want to use this opportunity to say THANK YOU to konga on the various strides they are making/ have made to...
REGINA E
S
Hello Konga Mall, I how to i pay Konga Commission for self delivered item since july? Please give me step by s...
Peace A
S
i cant find gtbank among the list of banks on kongapay platform and neither is the logo on my shq account , a...
michael o
B
I have a question concerning kongapay registration password. Can i fill any password of my own choosing or spe...
olumide o
S
My product has been under reviewed since last week thursday. How long will it takes to be approved?
Opeyemi A
S
Good day, please 3rd party shipment is killing our business, we the merchant sellers in Anambra State , do you...
NWOSU C
S
When i send an email to mail@konga.com, i dont get the auto response until 24 hours later. To be precise, it s...
Atinuke
S
Please i don't understand how to go to Konga SellerHQ on this new interface or upgrade. Can someone please exp...
Olivia O
B
Dear Sellers,
To help you make improvement on your store services and also track reasons for returns made...
teju F
B
Escrow balance not moving to wallet.
7 days has gone already.
Please how long will this lasted for?...
Kayode O
S
Can someone explain why my product has been under review since last week thursday? I have sent various mails,...
Opeyemi A
S
i just received an SMS informing me that my listing has been rejected. The reason being that I did not put the...
oluwabukola O
S
A customer just messaged me about a product that he had seen on my store yesterday, and they tried to order i...
YOMI B
S
Pls 2hat is happening to sha app,can't open it for over 2weeks now,its really tiresome uploading items through...
ify a
B
My bank is not sending any code to me to complete my Kongapay reg. what do I do?
Florence P
S
Why will somebody advertise what he or she ain't capable of delivering? Tis not just fair.
chudy n
B
Ok pls need help. My product is life on site but customers can see it when they go via my url. They can only s...
Oluwasegun
S
What are the procedures to get listed on the 'deals of the day' package?
Opeyemi A
S
How long does it take to get your products in your store from when konga notifies you that your product has be...
Oluwasegun
S
I don't have a mentor,the one that was assigned to me sometime back did not reply my mail,it seems he/she is n...
REGINA E
S
Saw the adasking sellers to register for the summit,my question is can we Konga deduct the registration fee fr...
ify a
B
I will like to know what caretaria that will make my item listing to be on the forefront page
Adewuyi A
S
konga i am located in aba, my most preferable courier is DHL, and they don't support pod, so i doing want to o...
Kingsley D
B
hello,
Is there a konga dropoff point in Port Harcourt? can i use kexpress to ship my orders from Port Harcou...
oluwabukola O
S
Does konga charge(shipping) seller for returned item by customer?
REGINA E
S
I have N146,000 inside my seller escrow account , konga has refused to release my money since 2 weeks now. Fir...
olumide o
S
Kindly help sort this. All my products are live on site. But I can only see two in the store
Oluwasegun
S
Gooday House, I would like to know if the seats are still available for the submit Because i try to register b...
Abisola F
S
I want to buy my item(as a seller) for a buyer who does not have an account with konga(he does not know how t...
REGINA E
S
How do I register
OLOWE O
B
Add your voice. Start A Conversationii
I am still trying to reserve a seat. Please I need help / assistance
Irene X
S
The Summit is a very great idea and inspiration
OLAMIDE D
S
I have been having problems with completing my registration for this new kongapay, my bank has failed to gener...
BERNARD E
B
A customer ordered for 1 product but I can see the order 2times and as against 1 quantity I can see 6.I have c...
CreativeImage N
B
I keep getting these emails from Konga saying my store is performing poorly and i have cancelled a particular...
IFREKE B
S
Barely a month into my starting to sell on konga , i was awards two jewels ,and i was happy i thought i was a...
BERNARD E
B
Pls what happen if customer cancel an order, will it be recorded in the seller's cancellation list
Elijah G
S
Good day,
I'm Aisha,a new seller. Been trying to register on Konga Pay and been inserting my exact date of b...
Yetunde S
S
Help pls. Am a new seller. How do I accept my order
Oluwasegun
S
Pls what could be the reason for low sales on Konga, it has never been like this since I started, or is there...
Kemi O
S
i want to know how i can sell my product on konga
Ogunsona A
B
How do I change from seller fulfilment to Kexpress
Otunba S
S
Hi, I am a little confused about VAT, are there specific products exempt from VAT ,how is VAT remitted?,will K...
olabisi o
S
I need to know more about Konya......the discount they collect and the rest
Oyelade A
S
Please how do advertise my product on konga and do I get the seller orientation materials/form
Chinazo A
B
hello konga, am located in aba and am shipping using courier plus but am thinking if i get a customer returned...
Kingsley D
B
Dear Sellers,
This September, Konga is hosting the biggest gathering of business experts, successful entrep...
teju F
B
I have two products that are live on my store but not on konga website for buyers to see. Also, I have a produ...
Opeyemi A
S
Is there any way i can disable free delivery for items of extremely low values and keep free shipping for high...
YOMI B
S
Hi Konga,
I was on vacation for a week and since i got back and my profile on my shq has been unavailable. I...
Mosunmola A
S
Dear Seller
It’s time to get excited!
The Fall Yakata sale is almost here and promises to be better than...
Ebere O
B
hi guys,its a pleasure to be back after i was given a red card by admin. Suspension has been served :) I'm hap...
Jerry U
S
I got some money credited to my escrow but now the shipping fees.
The delivery was done by me. How do I get...
Adejimi
S
Pls how do I add bulk cost And quantity on an item eg for an item that cost 7 how do I add that for 3 of the i...
Miriam W
B
Hello everyone, I am a new seller, pls how do I go through the seller orientation and the new seller assessmen...
Shina A
S
Hello Konga admin,
I'm a new seller and I just made orders for my products. I would want to go deliver the...
Dayo S
S
Is anyone else experiencing this, I have about 60 items live all electronics of different types and yet orders...
Sunday O
S
Hi there,
Have you decided to setup your online store on Konga Mall to reach have access to a wider custome...
teju F
B
Hello Konga,
Pls why are items that has been accepted not showing on my store but it shows live on site in...
Eniola A
B
This is the 3rd time customer are returning goods for wrong sizing. How do I make it reflect as returned
CreativeImage N
B
I have been getting mails with the title "Here is your new merchant orientation assessment" for at least 4 tim...
oluwabukola O
S
Dear Seller,
The Konga Seller Summit 2015 themed - The New Marketplace- Tapping Into the Ecosystem schedule...
Ebere O
B
An order for a product was placed after 5pm on the 24th. I'm surprised to see that the order has been cancelle...
Bolaji O
S
Just to draw your attention to this:As a seller or buyer please ensure you have read the rules and "digested"...
REGINA E
S
hello All,
am a new seller on konga,and i have don my registration but when i click on sell am requested to r...
olajire A
S
IS THERE ANYWAY KONGA CAN PUT ORDER NUMBERS IN THE MANDATE PAYMENTS SO WE CAN IDENTIFY WHICH ORDER IS BEING PA...
YOMI B
S
How do I list my product as a seller?
Dada A
S
Dear Seller,
The Konga Seller Summit 2015 themed - The New Marketplace- Tapping Into the Ecosystem schedule...
Ebere O
B
Dear Seller,
As a continuous effort to ensure that this year's ​​​Fall Yakata Sale is a success, we encourage...
Ebere O
B
I have registered for Kongapay but I have not received my payment yet
ijeoma p
S
Dear Sellers,
We are currently upgrading some of our processes on SellerHQ and this may affect your ability...
teju F
B
There were many promises attached to increased commission before the take off. One of which was to pay seller...
afolabi o
B
Do you want to know the trade secrets behind some of the top selling stores on Konga Mall?
To help you re...
teju F
B
The commission rates on some section is quite high. I would focus on the Baby,toys and kids section because th...
Nnamdi D
B
need help
henry u
S
Dear Sellers,
We are pleased to inform you that you can now drop off your orders at the new K-Express cente...
teju F
B
hi,i have been on konga for 3months but i have not made any sales.i really dont know how to go about it. i did...
Modupe M
B
Please I want to attend the business forum.How much for registration?
kingsley i
S
Im having a problem with my store,
my store only displays even after using other browser like google chrome...
David O
S
Question: I can be flipped and broken but I
never move. I can be closed, and opened, and sometimes removed. I...
Ebere O
B
Dear Seller,
Great News!!! You can now share your store URL through your social media platforms. This new f...
Ebere O
B
I was impressed by the news of "It’s Time to Share Your Store with Your Friends!", because I have been expecti...
Oluwakemi O
S
Hello konga.Pls set up drop-off centers for us in the east especially ONITSHA and ABA
emeka o
B
Top am to all, I a new merchant, pls how do I go about uploading my products and I need more information on ho...
Olapade D
S
I am a new seller who listed product recently. I am a bit confuse about shipping to someone outside my state s...
EUGENE O
B
Hello Dear Admin,Please can you trow more light on items sold that have "no return policy" . Any info will do...
Jerry U
S
hello just got my store having a little problem setting it up. could anyone help me out with picture uploads a...
Oliseh K
S
How do i Take the New Seller Assessment test
Olubanke A
S
please what exactly is a NUBAN account? is it same as a BVN. i wana be sure so i dnt enter the wrong digits
Peace O
S
Dear Sellers,
This is a warning to unscrupulous market players with fictitious stores on Konga Mall or with t...
Ebere O
B
I guess something is really happening on Konga site or their services has been tweaked to dis-favour sellers....
UGOCHUKWU E
S
Pls,
I want to know if Konga deliberately allow this.
I came across a competitor store today and I was surpr...
Akorede O
S
Since, I haven't had time to make 'my methodology' video specific to Konga sellers. I think these Youtube tuto...
Oluwaseyi A
S
Hi,
So i advice a relative to shop on Konga, long story short he didnt like the quality of what he got, retur...
adedotun s
B
Dear Sellers,
Great News!!! As we draw closer to the month of Fall Yakata, K-Express is making the delivery...
Ebere O
B
i have over 100,000 products i want to upload on konga, do you have a way you can assist in uploading the prod...
Oluremi
S
At what point does money leaves escrow and gets to my wallet.
Oluwasegun
S
Dear Seller,
As earlier communicated, the Konga Seller Summit 2015 themed - The New Marketplace- Tapping In...
Ebere O
B
I have set up all what i can but i cant sell on it,if i click on sell it me ;
Complete Your Seller Orientati...
waheed s
B
Just to say here that of all the E-COMMERCE platforms available -KONGA-is still the BEST from my experience.Le...
REGINA E
S
how can I help a customer place an order for my goods?
AYOKUNBI A
B
Dear Seller,
Please be reminded that the Konga Seller Summit 2015 with theme - The New Marketplace- Tapping...
Ebere O
B
I think money has been in escrow for more than seven days. How do I verify the no of days money has been in es...
Oluwasegun
S
Hello, I attempted to register for KongaPay, latter I was told GTB account that I used has not been listed. No...
Samuel O
S
As a seller, everytime i update my inventory quantity, the item disappears completely for days on the konga si...
idowu o
B
Why am I waking up to a notice on my Shq that I have an overdue invoice and store will be suspended in 4 hours...
Atinuke
S
The only problem am having with Konga now is copying & paste my products details while using my android phone...
Paul C
S
Hello, how do I edit product title in my shq account?
Thanks
Samuel O
S
As an online seller, good shipping practices can make or break your business. If you operate an online store,...
teju F
B
Hi all,
For sometime now, I have been receiving error message whenever I want to update my product quantity....
Qmb M
S
I have answered all questions correctly and has still been denied assess to score the right score to enable me...
Marcel o
B
Thanks for all your contributions. I also experience serious shipment problems. I don't mind packaging with my...
Tolani B
S
Dear Sellers,
To be a part of the first Seller Summit gathering in Nigeria- a one of a kind event that wil...
teju F
B
Dear Sellers,
The preparation for the annual Fall Yakata sale is in progress. And with over 300,000 shopper...
teju F
B
Dear Sellers,
Understanding your financial situation and how to effectively manage funds must be considered...
teju F
B
how do i go about it, after registering on the konga seller website
Anthony J
S
It's been over 48hours that I paid for the conference & sent mail to events@kinga.com & I'm yet to receive the...
NIKE C
S
Hi all,
Pls. Where can I download the seller HQ app
I can't find it on Google play, I only see the shopping...
Opeyemi A
S
Good day sir, Kong has been doing a wonderful work. I have learnt so much since I joined in selling my produc...
Cynthia O
S
Recently a customer called me to say thank you.
Its was her big day. "Not only was I sensitive for this first...
Robney A
S
i am very impressed with recent deliveries with KEX over the last couple of days...we had 3 orders dropped off...
Atinuke
S
How do I start advertising my products?
amadi c
B
Pls what date is the summit? Ned to know this before I do my payment on Monday.tomorrow
olamide o
B
Pleas is there any drop off points in delta state and if not how do I get my money if I use ems since it is PO...
Blessing
S
With the recent changes, a N200 per item minimum commision was also introduced. I think this policy needs to b...
Atinuke
S
Pls what shd I do, I registered and did the assessment test. Scored 20points out of 21 but still when I click...
Uche A
S
Hi, Ive been getting charged for customers shipping cost from my wallet. Both those paid in and not paid in by...
Mercy A
S
hello the back of my infinix o got brokend wher can i fix it
orobiyi s
B
My customer ordered 2items at different time same day,will KONGA/KEX charge different shipping fees?NOTE:Custo...
REGINA E
S
Under profile in the shop, i can see a kwabu sorting centre abuja. is that a mistake? i was expecting Kubwa or...
Oluwatoyin A
B
Dear Sellers,
To commemorate the Sallah break known as Eid-El-Kabir, the Federal Government of Nigeria has...
teju F
B
Dear Sellers,
The Konga Seller Summit 2015 holds in exactly 24 days time! This is scheduled to take place o...
teju F
B
Hello. My store is presently running ads on Konga. As you know, thursday and friday are public holidays and I...
Silex M
S
please who can help me on how to post my goods on konga....? am new here I dont know how to post the pix of my...
akintunde o
S
It is very painful when customer return items ordered.My question is how do merchants ensure customers pay and...
REGINA E
S
I need a list of K-Express locations
Benjamin N
B
I dnt knw what is happening dat the most fast selling products in my store, the image has not been showing for...
doyin a
S
Hello everyone, i've found a lot of useful writeups here. Thanks everyone. Please does Konga give new sellers...
Miriam W
B
For over 72hours, we have tried to ship our orders to Kaduna, all to no avail. Everytime the product details i...
Dupe O
S
Konga needs to address this issue asap. Customers are opening items on delivery, rejecting and making it diffi...
Atinuke
S
Hello,
I am quite new to Konga As in within the hour. I am however stuck in determining the shipping fee fo...
Titilola
S
I sell from Lagos and am willing to offer COD here but not elsewhere since I can't handle the logistics.
H...
Agunrege K
S
if a buyer initiates rescheduling of delivery of an item when it finally has arrived his or her destination, w...
Olutoyin S
S
I'll like to add my voice to this very important issue of customer returns. Customers are allowed the free to...
Adenike O
S
Dear Sellers,
With the ongoing N1000, N2000 and N5000 voucher promotion on Konga Mall, you may have noticed...
teju F
B
I don't want to believe that Konga customer service reps are deliberately cutting off calls on this line 0809...
Obioma E
S
I self delivered an order to a customer yesterday and on my page it say Delivery Pending Waiting for Buyer to...
Temitope A
S
Item says Live on site on my Dashboard but it is not ...anybody tell me whats going on with Konga
David T
S
I am based in Portharcourt and i just recieved an order to deliver in Edo state. I however found out that Kong...
Chinedu A
B
Just wanted to know if Konga Merchants will be able to drop off their items on the 1 of October 2015?
Chidozie O
B
Dear Sellers,
All K-Express locations will be open tomorrow October 1st between the hours of 10:00am till 3...
teju F
B
We will like to know the duration it takes shipments from Lagos to arrive Yola, Adamawa.
We have a shippe...
Dupe O
S
Pls I have experienced few return orders and 1 cancelled order durring this promo, customers reasons that they...
Miriam W
B
Hi,
I am a newly registered seller on konga,I have done all the necessary requirements and even gotten my gra...
Oluwafunke A
S
Dear Sellers,
Please note that products that have been recently edited by you will be queued up for review...
teju F
B
Dear Sellers,
Please be informed that we are currently carrying out a system upgrade and this may result in...
teju F
B
Dear Sellers,
In the cause of ensuring a seamless order return process, we have encountered setbacks that h...
teju F
B
Hey pals, I have items fully accredited on my seller HQ showing live on site" and yet they can't be searched n...
Arinze E
S
The shq apps is still not accessible to all sellers and this is taken too long as it affects smooth transactio...
Molade o
B
Please my goods are yet to be listed on my store. How come?
salawu l
B
I find it difficult to add products and the few ones that added only two was approved and no one gives me reas...
Marian O
B
I dont know why my T Shirt pictures have not been accepted?
TUNDE
S
I sent my products to verifyproducts@konga.com almost a week ago but am still yet to receive an update even I...
Igbinovia K
B
I am a seller on konga, I have a customer who wants to place orders on my goods but with pay on delivery. Sinc...
Nkemjika E
S
Hello, i registered as a seller as at last month, filled all d necessary information, took the assesment test,...
Onajite E
S
I am a new seller and this experience is not good, I made sure my first buyer understood the functionality of...
Uche A
S
Has anybody encountered this-Not all my LIVE items on SHQ is showing to my customer who wants to buy an item,?...
REGINA E
S
It's about two weeks I did my assessment test. Yet,no feedback to know about my result. Please help. I cant go...
Segun S
S
I got the requirements to participate in Yakata sales
I think the 80-100% delivery rate is a bit too high
i...
Chidozie J
S
I'm trying to upload shoes but I've never used age or age group to determine shoe sizes. I'm more familiar wit...
Ngozi D
S
My item has been pending for days now. I got the message about the delay between Oct 2-4. I uploaded after dat...
Bolanle B
S
I need a solution on how to ship large items like a living room sofa out of Lagos. The sofa weighs approximat...
Uka O
S
pls i want to place an order but i don't know if i can get it in kogi state
IDAM F
B
Dear Seller,
The 2015 Fall Yakata Sale promises to be a success - higher traffic to the site, new customers...
Ebere O
B
Please what of those that are outside Lagos for this Konga sellers summit? I reside in Anambra state, transpor...
Kingsley O
S
Konga is pleased to introduce to merchants - The Konga Fashion Wholesaler program. This is part of the month’s...
Ebere O
B
Pls I don't. Know how to register my bank details. Pls help o
temitayo a
S
So since I qualify what's the next step for the yakata sales?
Tunji A
S
Hello, please will my store remain live on konga if it does not qualify for yakata sales. Will I still get my...
Miriam W
B
Does Konga have any partnership with NIPOST?
Can we ship through them?
Iyere E
S
I have tried to enable products that were out of stock,now that I have them in stock.The only message I get b...
Idris Y
S
I av listed two of my items successful, now am trying to list other products but no message from konga at all...
Mariam S
S
hello konga, why don't you make it two option for sellers to either accept kongapay or p.o.d on their store, a...
Kingsley D
B
Dear Seller,
In a bid to generate more sales for you and also make your products more visible on the Konga...
Ebere O
B
Please what is the best way to make my store more visible to online users who visit konga on daily basis to in...
osunkoya o
S
I have been receiving comments from customers that they keep seeing the same items at the beginning of listed...
Chioma I
B
How Do I Add Free Delivery For Only An Order On My Store
chidiebere n
B
I want cancel my order
yusuf l
B
I am relatively new here but i must say i am enjoying this platform and checking up the line up for the Seller...
Stanley O
S
The SHQ mobile App for upgrade is taking forever, thereby causing hard time and low sale for sellers like me....
Esther K
B
Hello Event team, biko make una send me my Eventbrite invitation o! i sent my name and store name and evidence...
Eniola A
B
Fellow Sellers Please help, my shop is almost one month old yet no sales. I have done almost all the tips I re...
Uche A
S
I am a new seller on this platform. My question is whether Konga has a drop off center in Akure where I base....
Segun S
S
Dear colleagues,
Pls,who knows the Konga address in Eleme port Harcourt?
A customer wants to pick up an orde...
Akorede O
S
I am not happy with KExpress delivery service. My store clearly states "no returns" in the return policy becau...
Clarinda E
S
I will like to meet any seller in Abeokuta
Abraham E
B
https://youtu.be/dRQHP0DGVeM
You can also share your comments, tweet , post updates on Facebook and Instagr...
Ebere O
B
It is essential to closely monitor your store both on a desktop and via the Konga phone app. Many intending bu...
Oluwaseyi A
S
How's shipment rate calculated? I recently get suspended based on shipment rate said to be lower than 80% but...
Ayoola O
S
Dear Seller,
To ensure a greater and successful 2015 Fall Yakata sale, adequate measures are being put in p...
Ebere O
B
Hello moderator, can a seller list a new item during yakata sales. I mean uploaded a new product on my shop wh...
Miriam W
B
How long does it take konga to payout refund out of my wallet...its taking more than 3 days now...i dont even...
folusho o
B
Dear Seller,
Konga Mall regularly monitors the performance of sellers. Hence, we send out notifications on...
Ebere O
B
First off, the mods on the konga forum banned me, now why they would do that is what I do not know as I have n...
Henri K
B
Hi Guys,
Why i love Konga? Simple!
They listen. They always look for new, innovative ways to make my li...
Eucharia O
B
We sellers are easily suspended when we cancel unserious buyers order but what have KONGA done to these
unse...
Rosemary A
S
Please I have fulfilled 4 of my orders on konga and don't know how to remit their commissions to them. Will th...
Uche A
S
I just created an account. I have completed the assessment test. I am still yet to receive a feedback from kon...
Frederick O
S
My customer cancelled his order and latter re-ordered the same item,but it is showing on my dashboard has a ca...
REGINA E
S
Dear Seller,
Did you know Konga has a Book Club?
Konga Mall exclusively introduces Konga Book Club to Bo...
Ebere O
B
Hello,
i requested payout since sunday 25th, October, and till date my account has not been credited.
can so...
Ben S
B
Dear Seller,
Starting Monday 2nd November 2015, Konga express drop off point at Allen, Ikeja Lagos will be...
Ebere O
B
I really want to show my appreciation to konga customer department on their recently mode of operandi.
I do...
BESTVALUEPHONES N
B
How long does your money have to stay in escrow before it can be paid out?
victor o
B
Good day,
I mistakenly ship order an order instead of login and print invoice. It showing order shipped dhl....
Mercy
S
Am a new seller on Konga but I have a little problem, I don't have international passport or drivers license...
ibezim M
B
how can I make my delivery Free
Hammed A
S
Hey fam, i recently edited the price of my product on konga.. and up till now the changes i made didn't show...
ochai s
S
Where can i find info about K-office drop off points in Lagos and rates please.
Ajibola L
S
Not sure if anyone else is experiencing this, but the last 3 new orders i received, i didnt get the notificati...
Atinuke
S
I have not heard the last from this PROMO-?Please when is the YAKATA FALL sales coming up?Any answer?Thanks.
REGINA E
S
Hi,
Just checking if this is me alone, but sometimes the call centre number is off. Is there an alternative...
Winifred N
S
Hello house, pls can some body advise us on the hot in demand items/goods that we can list on KONGA pls??
haruna b
S
How do i upgrade my store?
Funmilayo A
B
Pls, how do I advertise my store?
Amuda
S
What about new Merchants that haven't made any sales yet?
Agada S
S
Have tried to upgrade my account by selling my goods, but it's not updating, can u help me with that
odubiyi a
S
Please how do i change my return policy to 3days ?Has anybody 3days return policy here?Thanks.
REGINA E
S
hello, please i don"t know how to list my items can you please help me
Oluwatosin B
S
Kindly assist as I have been unlucky speaking to konga rep. They pick the calls and drop them forgetting it's...
Uche A
S
Has anyone been receiving notifications by sms and emails about order cancellations and rejections when the or...
Modupe A
S
Dear Seller,
You are cordially invited to a special open house holding at the XL Express and Logistics war...
Ebere O
B
We just wanted to comment on the marked improvement we've noticed over the last 3 months. Emails to Konga Mall...
Dumebi O
S
hello,
i have an order in transit from Lagos to port harcourt, the order has arrive port harcourt but hasn't...
Chibueze
S
Hello Sellers,
Please be informed that SellerHQ will be down for routine maintenance and will be inaccessib...
Ebere O
B
My ordered item is in transit,meanwhile the same customer re-order the item(the item in transit is the last i...
REGINA E
S
Good day everyon, how can I download the seller hq app I can not fine it on play store or is the app still und...
Darlington L
S
I need to state my experience so we can improve and step-up online shopping to internationally standard. I ord...
Bernice N
B
Where can I find your office in akure
Akingbonmire O
B
Please I want to reduce the prices of my items with free delivery options included, is there a way to notify c...
Uche A
S
Please can I sell an audio book here?
Its not a physical product as users have to download it after paying...
Jimi A
B
Dear Seller,
To maintain a perfect update of orders, it would be in your best interest to prioritize the li...
Ebere O
B
Dear Seller,
Following our previous communication on the temporary closure of the K-express Ogudu location...
Ebere O
B
It’s November and the holiday season is almost here! I am thrilled to announce that our annual Fall Yakata dat...
Ebere O
B
Hi Fellow K.Merchants,
Here's a little guide i've put together to help my fellow sellers take advantage of YA...
Chibuzor O
S
New on konga. I need somebody to coach me on how to trade.
chinenye o
S
Dear Seller,
Kindly be advised that we may experience delays in delivery of orders due to a fire incident...
Ebere O
B
My first order is a shipment to lagos, and i just discovered that i can't ship using k-express as there are no...
Victor U
S
It was noticed recently after a shipment that the buyers phone number is incomplete; Although I now have the c...
Omolola A
S
I want to know the procedure about selling online
Elizabeth O
B
It my first time of buying with Konga and my location is not the capital of the state but near by local govern...
Etido j
B
Dear Seller,
Due to a technical issue experienced which has now been resolved.
Please be informed, ther...
Ebere O
B
I was selected to participate in the yakata sales programme. How do I set promo price for my products ?
Olanrewaju O
S
What am i to do in this :My customer placed an order on an item which was on sold out-0 quantity -status?
REGINA E
S
I thought i met the criteria for the yakata sales,but i have no invitation to that effect yet?
REGINA E
S
kindly help with how i can use konga pay. thank you.
Bamigbola O
S
Dear Seller,
Konga is pleased to introduce to you a new user interface for buyers and merchants, intended f...
Ebere O
B
Its alright if I can't upload new products right now but I should be able to Save the work! Its annoying when...
Esther E
S
I hope everyone is as excited as I am about the new user interface coming soon. New, user-friendly features ha...
Ebere O
B
Who else is loving konga right now, I am seriously loving them, things are a lot more better. i also love the...
Hauwau B
S
Please I will need a clarification on this. Do konga charge for the shipping fees of items that were returned...
Adegboyega A
B
How can I edit already uploaded yakata sales listing because nothing is forthcoming on my dash board. Thanks.
Olanrewaju O
S
Dear Seller,
Konga is focused on offering our merchants the very best experience on our platform. Shipping...
Ebere O
B
When is K-Express drop services starting in Benin City?
Edomwonyi B
S
I got a mail that KExpress charges have been increased and that Customers will have to pay while placing order...
Abiola O
S
Hello moderator & fellow Sellers, how market? Writing with regards to the New K-express shipment Charges.
I f...
Miriam W
B
With the new Konga user interface, I sense it's in preparation for Konga's intent to ad digital products and t...
Oluwaseyi A
S
I was recently on the konga site where I was looking at the jeans listed for sale, I noticed something about t...
Henri K
B
With serious headache am writing this mgs, on serious customer order a product from my store after calling the...
Abiola
S
Please is there drop off point in benue state.
Mercy
S
Please what is the next step having uploaded yakata products successfully and it showing on the dashboard?
REGINA E
S
Hi Konga.
I had a challenge today when I went to drop off an order at one of the drop off points.
The or...
STEPHEDGES B
B
hi konga,my products has been rejected ,reason; product in wrong category .i try edditing the category but don...
OLUWABUNMI L
B
I went to your Konga Express office at Enugu on the 21/11/2015 to pick up an item I had ordered on Konga. I ch...
Chikwado O
B
While trying to login to my seller HQ store front, I got a pop message that requires that I update the store c...
Ify O
S
Dear Sellers,
The new K-express shipping rates have been enabled. This means your SHQ has been automatical...
Ebere O
B
Hello Everyone,
I trust you all had a wonderful weekend. The 3rd week of November has brought so many impro...
Ebere O
B
Please where is K-express office in Warri
Josephine A
B
I ordered a shoe from konga and it's not my side, just got d shoe delivered today....i want to return pls, hel...
ahmed b
B
Is it possible for me to charge less than #3,000 as shipping charge for other areas-non capital cities-and sti...
REGINA E
S
I beleive there should be fairness to everything we do here in Nigeria. I am very new seller on Konga bearly a...
ENIOLA B
S
Please, what is the Escalation procedure at Konga beyond Mall@Konga.com? The people there seem to be 1st line...
Gboyega A
S
Hello Konga, after this price reduction to almost nothing and no profit, i hope these customers will not be al...
Jessica m
S
pls how can i change my product status to "live on site"?
Samuel S
S
I got a mail from KONGA Mall that stores placed on Vacation will be Live today Saturday 28th Nov. I want to kn...
OJOCHIDE M
S
We just went to kex surulere to drop off orders and were told they are not processing any new orders as they a...
Atinuke
S
I am aware that Konga has reduced commissions for the Yakata sales to help sellers out. For instance, my produ...
Silas E
S
Open a store here on konga but dunno how to start listing for people to buy. .
ezika c
B
I placed an order on thursday for an item to be delivered in Suleja and have been tracking since.. I tracked m...
Charles o
B
Please how long does it take Kings to confirm a buyer's order? The order I placed since Friday, 27/11/2015 has...
Jane O
B
Hello everyone, I am a new seller on Konga and i must say am so delighted to be accepted. I will like to know...
agunbiade s
B
Hello Everyone,
As November comes to an end​, we say farewell to ‘Fall Yakata’ and Hello December.
Here...
Ebere O
B
I was thinking of the Yuletide and how we have evolved from sweaty market women & men to High tech officers si...
Oluwaseyi A
S
Hello all,
A while ago, new delivery rates were announced with it came the information that customers will...
Nnaji o
S
It has been noticed that recently, it takes more than three days for store credits to be updated from Escrow....
Obi C
S
please how long does it take for konga to review an item.
jesse n
S
Please kindly advice your IT department to make the editable seller form easier. I uploaded various items but...
Crystal J
B
what is the procedure for registering on kongapay as a buyer. thanks
Moshood H
B
Hey All,Here's another video teaching on how to take advantage of referrals. More videos coming.Enjoy
https...
Chibuzor O
S
Hello Everyone,
Compliments of the season. December started with the arrival of the much-anticipated Harma...
Ebere O
B
i suggest merchants should be allowed to be able to edit their products title, even when editing the product i...
michael o
B
based on the success of the last yakata , i believe konga should offer another promotion sequel to it especia...
michael o
B
Dear Seller,
Following numerous complaints and posts concerning unserious buyers and transactions on the pl...
Ebere O
B
hello,
I dropped all my orders at K-express centre Yaba on the 8th of December, while other orders have bein...
Chibueze
S
As explained above
Adedotun s
S
Hello Admin. I have joined SHQ for a month now. But I can't complete my profile like listing my product, updat...
HenryMayor D
B
Hello Konga,
I sell on this platform but basically tyres. For instance, if an order comes on my store for...
Ladi B
S
Hello Everyone,
Christmas is exactly eleven days away! It is the season of giving and receiving.
Buyers...
Ebere O
B
Hey guys,
Here the first in a series of 12 to help you prepare for the Christmas Shopping Season. Enjoy and...
Chibuzor O
S
Day 2 lecture is up. Enjoy. More to come
https://www.youtube.com/watch?v=xS3EjDa-ouM
Chibuzor O
S
Hello, is there an official duration for marking orders as shipped because i have noticed that it varies on or...
Jide Y
S
Is it possible to activate free shipping on individual items? I mean rather than activating free shipping on a...
Ifeanyi O
S
Here's the 3rd lecture in the series . Enjoy
https://www.youtube.com/watch?v=fquY2msqVAI
Chibuzor O
S
Dear Seller,
Season’s greetings to You!
As we approach the end of 2015, we will like to express our sinc...
Ebere O
B
Hello
Please I am a new seller and I have a new order on my store, how do I go about with the confirmation an...
Emmanuel A
S
Am so embittered right now. Am confused, is this how its done?
A customer called Konga Customer Care to hel...
Oyedeji A
S
Good morning. Please i am trying to track a return of mine and i do not know how to do this. This item was shi...
Winifred N
S
Day 4 lecture. Enjoy and please leave your comments and suggestions. Thanks.
https://youtu.be/gzlTFoerwyI
Chibuzor O
S
How do I upload my product to the site pls...i'm new.
Ezenwa I
S
There are several orders that I shipped through Kexpress as far back as 10th November. This means its over a m...
Austin L
S
I think there is problem with Konga IT department cos all my goods that are meant to be live on Konga website...
Bola G
S
Hello,
I have a couple of items that have been under review for over 2 weeks now. Can you please check why?...
Ese O
B
I want to know the reason why my product was rejected by the buyer because the product was inspected before pa...
Wenom A
S
I updated the special prices of some of my products and it hasn't been updated.Please help me look into it
Th...
Wenom A
S
I am new to konga and i have a couple of items listed. If i sell some of the items outside konga platform, how...
Fatimah S
B
Season’s Greetings,
I trust everyone had a fun, eventful weekend. Are you are excited about the long Christ...
Ebere O
B
am a merchant in port Harcourt and a newbie i just received an order for someone in Lagos, apapa precisely how...
mary a
S
Please house, i was supposed to deliver an order today but due to circumstance beyond my control, I could not,...
Kemi O
S
Dear Seller,
Happy Holidays!
As our business partner, we are aware of the recent rise in the dollar rate...
Ebere O
B
https://www.youtube.com/watch?v=2QZOYr6rchE
Chibuzor O
S
Dear Seller,
Season's Greetings,
The Federal Government has declared the following dates - December 24...
Ebere O
B
Another good one for all you sellers. go to the youtube channel to get up to date.
https://www.youtube.com/...
Chibuzor O
S
I ordered an item of recent whch should be sent 2 me dwn here in maiduguri,when should i expect it and where i...
esther paul m
B
It's Day 8th's video. Enjoy
https://www.youtube.com/watch?v=vm7ZbROTrCw
Chibuzor O
S
hello
olumide j
B
Currently, i have sold out 3 of my items. when i checked sold item, i saw 3 options, delete, edit and pause. i...
Gafar A
S
Dear Seller,
Konga Mall wishes you a happy holiday season and our sincere thanks for your goodwill and loya...
Ebere O
B
Please how do I get product links to enable me start promoting them.
Thanks.
Anthony A
S
Merry Christmas and hope we are all enjoying the holidays.
Please I need assistance with an issue I am havi...
Magdalene O
B
Compliments of the season moderator & my fellow seller, please does anyone know why a sellers items will be mo...
Miriam W
B
Compliments of the Season my Esteemed Buyers! Hope you are having a Beautiful Holiday.
Please this is a plea...
Miriam W
B
HELLO, i am a seller on Konga but each time i try to register on konga pay, it keeps giving me the error messa...
uche o
S
I was wondering if a whatsapp forum can be created for konga sellers. If you are interested in this please dro...
Anthony A
S
Please is there any drop off center in kaduna?
Yacham M
S
Dear Sellers,
Compliments of the Season. I hope you’re all having a terrific holiday season!
For our me...
Ebere O
B
I have a product for sale and i have checked through all the categories but i can't find a suitable category o...
yusuf l
S
I had a konga seller's account that I haven't used in while and I downloaded the app but it's not letting me s...
Amaka E
B
What were your highlights 2015 on the Konga?
Eucharia O
B
I supplied a client with item ordered by pay on delivery. When I got there, he asked of receipt. My question:...
Gafar A
S
Dear Seller,
In celebration of the New Year Holiday, the Federal Government has declared the 1st of January...
Ebere O
B
Dear Seller,
Thank you for giving us an opportunity to serve your business in 2015. Our partnership with yo...
Ebere O
B
How can I get my money in PoD since DHL or EMS do not accept cash on behalf of merchants? Is there a way custo...
Tovia A
B
Hi everyone @ KongaForum,
Am new here and would like to know how a seller is supposed to package the item to...
Azubuike C
S
If you have a drop off point in Kano, can you please give the contact.
Thanks.
Tayo B
B
Dear Seller,
2015 was a successful year and we could not have done it without you.
Thank you all for part...
Ebere O
B
I tried to display some shoes I have in store. They were rejected because I didn't state them in UK sizes. Tho...
Gafar A
S
Good morning.
Please I would like Konga to see into the issue of customers who make order from different st...
STEPHEDGES B
B
Hi! Whenever someone goes to order in my shop, at the checkout, ared highlight displaying this is shown "One...
Yacham M
S
Am having issues with restoring my paused item Back on site.
PleSe help
agunbiade s
B
Recently, buyers are been complaining their experiences whenever they click on products to buy. It keeps telli...
afolabi o
B
My first order just delivered and I have update it to delivered on my Seller HQ. How is the buyer going to con...
Alaba G
S
My kongapay icon suddenly disappeared from my dashboard, I tried reactivating but couldn't find my bank (Acces...
Gabriel
S
Hello Moderators,
I am struggling to understand the relevance of the new profile picture rule on SHQ.
As a c...
Elane N
S
Good day all,
#Please i would like a link to K-express price-listing for shipping heavy-weight goods. I am...
Omotola A
S
Hello @Konga,
What is the difference between logo and banner. Is the logo what is called banner? If not, shou...
Azubuike C
S
Hi, I opened my account when I was located in osun state, I ll like to edit to my current address, how do I do...
olanipekun o
B
1. Resizing photos to Konga standard is a major challenge. Inviting the services of a professional to do this...
Yewande S
S
Dear Seller,
Trust your week is off to a great start.
As we continually strive to improve our facilities...
Ebere O
B
Hello All, i just noticed that i no longer receive emails from Konga Mall. Please can this be looked into, as...
Winifred N
S
Hello Everyone,
I trust you all had a wonderful weekend. On my way to work today I noticed the kids have...
Ebere O
B
I'm unable to view my store on konga as a seller. It says 'This seller is currently not available' any tim...
Ibekwe A
S
I'm a new seller and i've been trying to list products but i can't. I upload the pictures and fill in all the...
Zillah W
S
Pls what details are required to register on konga pay as a seller? Tried today and I was asked to provide bvn...
Emily A
S
Hello Everyone,
As earlier mentioned, we will be starting an interactive segment on the forum - “Ask the Ex...
Ebere O
B
Have uploaded my product since last week and still under review till now
Adeosun o
S
Hello everyone,
I'm new here; still on registration process in fact; i have aced the Merchant orientation A...
Topgy C
S
Hello everyone,
Please, I need clarification on Delivery Rates, what should it entail? would it just be the...
Topgy C
S
Hi,
Trust you are good. Please how do I set 'Free Shipping' for orders within Surulere which I am self fulfil...
Kemi A
S
Hello Everyone,
This segment lasts for 30 minutes after which the discussion thread will be closed.
Als...
Ebere O
B
MODs could you bring to the notice of your webmasters and IT department that they need to work on or upgrade t...
Henri K
B
hello all,please i have taken the assessment and passed, already scannned my id card and also uploaded my pas...
adekunle k
S
Just consider your merchants living outside of Nigeria with 7-10 hrs time difference when you create short liv...
Adetoun S
B
my listing process does not pass through the second stage(describe your product).please any help will be very...
jesse v
S
Dear MODs, I believe it is high time you bring it to the notice of konga management that they would have to st...
Henri K
B
Dear Moderator,
I didn't know this forum exist until a couple of minutes now. I have been on Konga for...
Ogunade O
S
Dear Seller,
Konga is excited to introduce to you our new Speaker Series “Approaches to Growing and Having...
Omolara O
B
I completed all the registration process and my product is still under review till now help me out
Adeosun o
S
An order was just placed on my store for an item I had earlier paused due to its unavailability. When I viewed...
Victor U
S
Please i want to know the minimum payout after you must have made your sale.
HASSAN I
S
I have a product that i usually offer with a free liquid for use with it . Recently when i went for drop off i...
Ikenna A
S
Dear Seller,
Meet with one of the best and brightest minds to engage you through enlightening discussions a...
Omolara O
B
Hello my fellow konga sellers. Jst joined this group today so let me see if we cn make these little changes fr...
Tochukwu O
B
I joined konga about 5 months ago, My bank account status is still processing till now, which means i cant sel...
Aralola Q
S
i want to create an item now and discovered that 1001 item is added to my category, meanwhile i didn't get any...
Gafar A
S
Hello.
A very good morning and my wish this day is this: KONGA go International if it hasn't.
Before I forg...
Azubuike C
S
Hi, Please how long does it take for changes in price from seller HQ to take effect on Konga.com
Ikenna A
S
My Escrow Account was credited three days ago, how long will it take before i can request for payout?
HASSAN I
S
Good morning, Please I would like to know how long it will take before I get paid for orders completed on k...
olanrewaju t
S
I got an invoice few minutes ago with number #6361453476788. i was asked to pay #22,000 by 22/01/16 (which is...
Gafar A
S
Good day All,
Trust you are all good
Can anyone kindly assist me with the resolution of the refusal of Konga...
Chuks I
S
I got a notification from Konga on the 16th of this month that my store has been suspended because of low deli...
Chimdubem O
S
please i don't know why konga will hold my store under suspension, on the 5/01/16 i changed allmost all the pr...
chibuike E
B
No matter how crowded a place is, beautiful and unique people/products or services will always shine brightly....
teju F
B
How long does it take for listing to be accepted on Konga? i listed 5 products, 1 accepted 1 rejected. the oth...
Aralola Q
S
Compliments house. To start with, is this forum still alive at all? Anyways, I'd like to know how i can get th...
Beckky O
B
Goodafternoon,
i run a store on konga and I've always used k-express service for all my deliveries. I have a...
Ifebamidele E
S
I want to list some items on my store but dont want to set them at Free delivery. Though I have some of my oth...
agunbiade s
B
Dear Seller,
A few changes have been made to our order verification process.
• Order verification now star...
kene i
B
Hello@konga why is payment delivery option not available anymore for my mall-kay-marketing,is this a new devel...
Akande S
S
What could be the cause of this please and i didnt set on VACATION. I have promoted my store and my prospects...
agunbiade s
B
Help me re-open my merchant account, Am innocent to the said offence.
My story as a Konga seller and about th...
Gafar A
S
Hello,
I made a sale of 13,700 and the customer paid before shipping. The amount in my Escrow is lower than...
Ese O
B
Please, i will like to know the appropriate email to direct this complaint too.
I called the buyer to confi...
agunbiade s
B
Dear Seller,
To help you reduce the stress of moving too far away from your comfort zone to drop off new or...
Omolara O
B
Pls help am new seller i try to upload my product but no working when click on sell tab it direct me to take a...
peter i
B
Hello .
I can relate with the above post delayed delivery is a big issue in turn affects sellers
Moral ....
Anthony E
S
I have listed my product but no sign of approval progress not talk of been live on site since 2 day ago Plea...
peter i
B
MOD Ebere,can you call me........I'd like to speak with you b4 i upload my mail.
Jerry U
S
I dont jnow what konga is doing anout this issue.some days ago a customer placed an order from my store and my...
Olubusayo A
B
Some of my customers are calling from Yobe State, Damaturu to be precise. I hope there is a means through whic...
agunbiade s
B
Please am trying to do a listing on my products, but what appears as the price tag ia the PRICE instead of the...
Fred O
S
Dear Seller,
In order for eCommerce to be successful, there is the need for us to delight our customers. Th...
Omolara O
B
Hi,
Kindly ref order no F407178900002. I sent this order my self with #1,500. Commision due is #1,950. Cust...
Barbra O
B
Hello@konga i got this mail yestday
Shop on the GO! Download our Mobile Apps
Phones Computer...
Akande K
B
Don't know if this issue is peculiar to me. Recently, I have been getting a lot of shoe orders rejected/placed...
Solomon A
S
Pls,am trying to register on konga pay,but am not getting it,can you pls help?
Abiola A
S
Dear Seller,
We are pleased to announce to you that a new Konga Express drop-off centre has been opened at...
Omolara O
B
Hello Everyone,
I'm looking for some to assist in uploading products on Konga.
Can anyone please help...
Damilola O
S
Dear Seller,
We have commenced our policy on refreshing all products that have been inactive for over 7 day...
Omolara O
B
Three Orders (F967056854001, F970507727002 and F858034710001) were submitted at a time to K-express Abeokuta...
Gafar A
S
i sent an email to mall@konga.com but i would like to understand why i got an email stating my store has been...
Atinuke
S
I think Konga should consider opening a drop off centre somewhere around adeniran ogunsanya shopping mall , or...
Tosin L
S
I received message just now that my store has suspended. This is kind of embarrassment to me. Is it an error o...
afolabi o
B
I received message just now that my store has suspended. This is a very big embarrassment to me and my Company...
Jessica m
S
Dear Seller,
Please be informed that we are aware of the issue of wrongly suspended stores. Be rest assure...
Omolara O
B
Dear Seller,
Please be informed that the issue has now been rectified, all wrongly suspended stores have be...
Omolara O
B
I ACCEPT YOUR APOLOGY KONGA..... But please give us seller managers who would walk closely with serious seller...
Jessica m
S
Presently, my products are only shippable to some states. How do I set shipping to all states without going th...
BAKARE K
B
Wanted to get the location and contact of a seller in portharcourt but not posiible, is it possible to view se...
cletus p
S
A customer rejected my item since 31st January and I have not been able to get the whereabouts of the item. I...
agunbiade s
B
No matter how crowded a place is, beautiful and unique people/products or services will always shine brightly....
teju F
B
Konga should help sellers and buyers alike by sending RETURNED ITEMS to "My preferred pick-up locations" as g...
REGINA E
S
Please, i will like to bring this to Konga's attention. My product has been in Abuja since Wednesday and ever...
agunbiade s
B
I could see many sellers are going through the same experience in the hand of konga team and i wonder who is b...
ENIOLA B
S
Hello,
I recently deactivated free shipment from my store, I subsequently brought down my prices to reflect t...
Gabriel
S
why are my items not displaying on the site?but from my shq account they are live on site.i want to know if it...
Matthew I
S
My konga store has been on suspension for more than 3 weeks now with all necessary requirements i followed up....
emeka o
S
its been 2 days now and the items i uploaded are not yet approved
Matthew I
S
I have been selling on Konga since last year 2015. Because of December rush we ran out of goods. I quickly pau...
Uche E
B
I checked my online store sometime in January and discovered some of my listed products are no more online, i...
AMAKA O
S
A customer from PH placed an order for an item last week which I shipped using Kexpress. The order arrived ove...
Henri K
B
It's plain for us to see that Konga believe they are the alpha and omega on their platform, are they suppose t...
Sokunbi
S
hello konga,my store has just been reinstated but my items are not yet displaying on the site.i have checked m...
Gad I
B
Dear Seller,
There is an ongoing Konga/UBA valentine promo, this promo runs from 10th-15th February 2016. T...
Omolara O
B
Thinking about the current konga decision to be charging seller such huge among of money (#2500) every month,...
afolabi o
B
Dear Seller,
Konga Mall is introducing a flat monthly membership fee. This will help ensure we continue to...
Omolara O
B
@Konga, pls why are merchants numbers no longer available on their stores? i thought it helped Konga buyers ge...
Eniola A
B
I got a mail yesterday at about 4.29pm asking me to upload an ID and a profile picture or risk store suspensio...
Ruth E
S
Dear KONGA what could be going on the rate of sales have reduced recently , could it be that people don't use...
Darlington L
S
Please am a new seller here and I'm required to upload an idcard but I don't have driving license or permanent...
success o
S
The New Seller page is great. Particularly, merchants can easily see buyers' review. I have been waiting for t...
ezekiel o
B
How can I change my password?
Olusegun O
B
Morning all, I need your advice urgently. I had an order for an during yakata IPhone 5 which I fulfilled. The...
Grace O
S
Dear Seller,
Once again, we bring to your attention the list of k-express drop off locations available....
Omolara O
B
How come i've registered over a month now and i still can't list any of my products. Does it take so long to g...
Dimeji O
S
i requested for konga payout since 9/2/16 up till now the money was not reflectin on my bank account pls help
cajetan c
B
Please I cant upload items on my store, always displays this message " We are setting up your store, once your...
David E
S
Dear Seller,
We are currently experiencing some technical issues at K-express Admiralty way, Lekki drop-off l...
kene i
B
To the Konga Team.
I have been trying to upload a new item this evening but I keep being met with an error...
Bridget
S
i noticed that Konga charge #200 on #600, #800 items. i just want to know the range of prices you use % for ra...
Gafar A
S
am a new merchant trying to list a new product on my store, but all i get is <<<validating>, please how do i r...
Faleye T
S
I must commend k-express for the efforts they are making to ship items bought as fast as possible however I ha...
Wenom A
S
Dear Seller,
This is a typical example of one of the various challenges the K-Express team are faced with....
kene i
B
In developed world when they want their voices to be listen to, they sign a petition. let sign YES=FOR (in sup...
ENIOLA B
S
I am tired of working hard to get pictures in the right format and size for my products and some lazy merchant...
Eniola A
B
konga team lovely work with the new shq, however i think some more things needs to be done. eg we need to know...
Hauwau B
S
Hello,
Please is there any link I can click to get the list of your private shipping partners?
Thank yo...
Kemi A
S
Dear Sellers,
To increase sales and grow your customer base, attention needs to be paid to some key areas w...
Omolara O
B
There was a thread on this issue and I noticed it was closed. Please why is Konga creating overhead work for u...
Atinuke
S
I don't leave comment on this forum, as there are rules and regulations that guides what you commen on. Howeve...
Bola G
S
Hello support team ,
I find it difficult to understand why i failed to get any tangible reason why my item is...
Opeyemi
S
Please i would like to know if konga operate on sunday at surulere? i have an order to ship but will be availa...
nnamdi o
S
hellow moderator
i logg into my shq and found out that my listing add was no longer seen on my page...
cajetan c
B
two delivered orders still displaying as shipped and the money is not in my escrow, what is going on?
Matthew I
S
one order delivered today is still displayed as shipped. can this be updated please and funds moved to escrow?
Gad I
B
I cannot find Konga Pay on SHQ dashboard.
nicholas a
S
Colleagues, since you have now given us a deadline for registration with KongaPay it might have been smarter t...
Iheoma O
S
i have did 1 bank account registration in the past. through shq account to wallet to my account. actually, tha...
Gafar A
S
Hello All,
I don't remember pausing my stocks.I just logged into my sellers' account and found out that my st...
Nicholas I
S
konga please what is happening? item been delivered by kexpress is still displaying as shipped and my money is...
Gad I
B
I tried editing but am still seeing zero. Please urgent attention is needed, its bad enough that no sales fo...
Chioma I
B
Hello mr moderators, the Konga pay registration is not up to date on my SHQ account. My atm card expire 2018 a...
Bola G
S
I have been trying to make the product visible without success. Please assist
Francis N
S
Hello merchants,
Has anyone noticed that my thread with the heading above has been "DELETED"??? Wowwww.........
Adenike O
S
I placed these 2 items on paused but have been struggling to enable them for days now. Please help me enable t...
Gafar A
S
Good afternoon. I like to know how to search for my store on Konga. I applied for a change of store name which...
Damilola I
B
There was an excess deduction from my Konga Wallet account on 26th January 2016. Since then I have written ser...
Aminu M
S
A customer made an order on my store and used a N2000 coupon. I hope i am not going to be responsible for that...
agunbiade s
B
I have tried upto 10 times trying to register on the kongapay but kept on getting an error message that said-o...
Chris O
S
good day, i have scored 90 % of the new seller assessment but cant still list my product ....what can i do
Samuel O
B
My account has been suspended and i cant upload new products on my account,
Nduka S
S
Please I really needs a photographer to help me with product picture please.
Ohiosimuan O
S
Hello Konga team. i had #11,605 in wallet before new shq, but unfortunately my wallet is showing 0.0 now since...
Gafar A
S
Dear Sellers,
On the 2nd podcast series from Konga Mall, Izien, our Trading Analyst has shared some tips t...
teju F
B
Morning house, please I need someone to help me out on how to register for konga pay. I tried all I could sti...
Agbeniyi F
S
Investing in your personal growth may be the most profitable investment you ever make. The most certain way to...
Omolara O
B
Dear Seller,
Due to ongoing challenges with our order updating system, all K-express centers have been inst...
Omolara O
B
Konga,
I am not happy with what I am getting from you as a service thus far.
Eventually after the calls an...
samuel o
B
This is really my first time here both as a buyer and seller. Just read the Article on Investing in self and...
amara n
S
...
oluchi i
B
I have been trying to register on konga pay but my bank ( first bank) is not among the enlisted banks again. W...
Folasade A
S
Pls house, I need to know how to payout from Kongapay account like form wallet
Kemi O
S
Dear Seller,
Please be informed that the technical issues experienced at all K-Express centers has now been...
kene i
B
I want to register on kongapay, but it was requesting for my ATM details but is a corporate account, i dont ha...
McAnthony E
S
Dear Seller,
Please be informed that due to the ongoing leap year deals,the price and quantity update funct...
kene i
B
Good day how am i going to log in and fill the konga pay
kola s
S
Hi knoga team. please can you give a light on why the atm card number is needed to register and not the accoun...
Sowame A
S
I have two questions as regards this fee. 1. How much is the fee? 2. Will the commission system still hold whi...
Egua A
S
I have been trying to sign-up for KongaPay with firstbank saving account as seller and merchants, it all ends...
Adedayo L
S
Please i would like to know why payment has not been updated on my escrow after have been notified that my go...
HASSAN I
S
Dear Seller,
Trust you had a fulfilled day
To ensure continuous partnership with you, we have provided...
kene i
B
I recently just registered on kongapay.I have also gotten a mail that I have been funded but yet to be credite...
Gad I
B
Dear Konga team,
Admittedly the Kpay structure is more efficient. However, it allows only one BVN and Phone n...
Oluwaseyi A
S
Please I need your help urgently., I just opened my Konga store and I have been unable to log into my Konga st...
Ganiat A
S
All merchants with corporate accounts can register on Kongapay with their corporate account cards. Acceptable...
kene i
B
To avoid errors and failed registration on Kongapay, please ensure that all details provided for your BVN regi...
kene i
B
Can someone educate me on why Kex tracker is showing attempted delivery while my customer says he has already...
Aralola Q
S
Please can anyone give the new commission charges for all product category because the commission charges take...
Mojibola F
S
KONGA have been busy laying a lot of bills on her merchants from increase in percentage on each sales to incre...
Darlington L
S
Hi Konga,
The new SHQ looks good, still going through it. But I noticed the "Share my Store" option is no lo...
Mercy A
S
The new konga web page design for SHQ looks cute and all that, but its missing some features, the former one w...
Henri K
B
Hi
How do I pay commission fee, no option for that on the new shq and konga has refused to deduct from walle...
Lateefah A
S
I HAVE BEEN TRYING TO LOG IN BUT AFTER INPUTING THE WRIGHT DATA IT STILL TELLS ME ONE MORE INFORMATION IS IN C...
Valentine A
S
I HAVE NOT BEEN PAYED EVER SINCES THE KONGA PAY CAME UP, WILL PAYMENT BE MADE INTO WALLET OR KONGA PAY ? COS I...
Valentine A
S
Good day,
I tried registering for KongaPay and when it got to verification stage, the 'Confirm Your Details'...
edith a
S
I am having problem with up dating the konga pay infomation can someone help me out
Valentine A
S
I order my stuff today wen will Konga deliver it so as to be well prepaid
rukayyat s
B
The New Shq is not user-friendly,verify cumbersome to operate,status are not updated even shipped orders still...
Olubusayo A
B
I dropped this order F338983573001 at k-express yaba since along side other items since Thursday last week but...
Gabriel
S
konga'i have mailed several times,called several times,for a month now,no action..pls and pls.pls my items are...
emeka o
S
Please,Konga we really to understand what customers are paying for.
On several occasions I have experienced t...
Akorede O
S
I got this email
We are adapting to serve you better!
Dear Seller,
Trust you are havin...
Uche E
B
Dear Konga,
Why is my money still in Escrow and not in my wallet, for the past 2 weeks and more?
I need it...
Oluwaseyi A
S
For two weeks now, I have been trying to register on Kongapay and I keep getting the same error message .... I...
Silas E
S
i am currently unable to edit prices and quanitity on myshq.....i got a notice that this was due to the leap y...
Atinuke
S
i registered stanbic ibtc for my wallet and GTB for my Kongapay. why konga is still paying into account regist...
Gafar A
S
konga my items were showing live yesterday, it suddenly disappeared again, could you pls work on iti have sent...
emeka o
S
My store has been locked, please how do i re-open it
UNOR B
S
Okay, maybe am missing the boat but where is the K-Express drop off centre in Victoria Island.
This will b...
Iheoma O
S
Konga team, been trying for the last few days to upload new stock.
Its not working for me. None of the ima...
Iheoma O
S
Please how can i get the rates of commissions on products as a seller on Konga?
Solomon M
S
Good day,
Please verify my documents for me to be able to sale our tablet pc on our store on Konga, i submitt...
Uche E
B
Someone from Konga needs to take a look at this issue asap, as this is the reason why alot of products are not...
Atinuke
S
i really need something to be done about my returns .i have 2 items that are yet to get to me because they hav...
Matthew I
S
Hi everyone
Am new here pls I want to know if d seller app is now available for sellers . thank u so much.
Love O
B
Hello, when i try registering for konga pay, i keep getting this error message "One or more of your banking de...
Henri K
B
Hello,
After the upgrade to the new platform, I am quite shocked that I can't see the size of an item order...
Afolabi A
S
www.konga.com/catalogsearch/result/?q=bags&k_id=idname
will the above affiliate link work. i simply add my...
samuel o
B
Konga Mgt I thank you for this platform and the opportunity to be part of it. Though I seem a little difficult...
Miriam W
B
Please how can I export my complete transaction history to Excel and then download it on this new SHQ?
This...
Ayokunle S
B
Dear Seller,
Please be informed that the NASU protest staged by the University of Ibadan has been called of...
kene i
B
How can I successfully make my first sale?
Chukwuezuo C
B
my customer placed order on the paid up immediately yet her shipment has not gotten across to her, she has thr...
Ibekwe C
B
Good Morning,
My name is Milen and am both seller and buyer but I am writing as a seller. This recent surchar...
Milen O
S
Good day, I just opened a store on this platform, and my sister used her name in place of mine, how do I chang...
Ifeoluwa A
S
when r u guys going to deliver
Ranky C
B
Dear Konga,
My funds are still in escrow for one month now. I keep getting the error: Sorry Internal Server E...
Oluwaseyi A
S
Too bad konga pay never made provision for company account users because of that have been taken off konga pay...
Tolu A
S
Dear Seller,
We are currently experiencing a glitch in our system, which may have denied you access to your...
kene i
B
Dear Seller,
Please be informed the hitch with seller HQ has been resolved and as such the portal is now up...
kene i
B
I received an alert of my first order on Thursday night and since then I have been trying to reach the custome...
Olayinka O
S
Hi,
Could you please intimate me regarding the delivery and payment for an e-book.
Due to the nature of the...
Tolu A
S
Fellow seller, my experience with New shq. I got an order an noticed the shipping charge was lower than it use...
Miriam W
B
Hi, my name is MITOTA , I have being a seller on konga for three months now, I uploaded some items for sell wh...
mitota a
B
I am in the process of registering to be a seller on Konga and discovered there is an option to fill in a refe...
Peter A
B
Pls why is K-xpress doing this to merchants? I shipped out an item since last week within Lagos and uptill tod...
Tirenioluwa O
S
On one's seller profile,we have the section on the menu called customer.
However,I want to ask if someone who...
Nicholas I
S
The standard of the service being received at K epxress Ogba has been experiencing hitches because of no power...
Dupe O
S
A young Saleswoman had just lost an important sale. She was very upset.
When speaking about this with her S...
teju F
B
1. I Shall Not Upload Inferior Quality Images.
2. I Shall Ensure My Product Title & Descriptions Are Accura...
kene i
B
this is sooooo frustrating why are my orders not been updated accordingly?how can an item still be displaying...
oluchi i
B
Dear Seller,
Please be informed that the Federal Government has declared Friday March 25th and Monday March...
Omolara O
B
Dear merchants,
This may not be happening to me only,so I advice everyone to check their balance on each of t...
Akorede O
S
Boy, am i glad i voiced my problems with my shop's Konga Pay, gremlins and glitches galore. I got calls and ma...
Oluwaseyi A
S
i called still there's nothing you do about it than to tell me it will be resolve
Edwards A
B
Hello fellow Konga sellers, i had to resort to making this demand after several phone discussion and sent emai...
Alfreds A
S
Deal one is being rejected from listing, I was madè known in the reason for rejection was that I am not allow...
Olamilekan A
S
How do I cancel an order that I made? I used a wrong address and am worry d goods won't get to me
maureen a
B
hello everyone, please can some one explain to me how the payment process works. i deliver my products through...
uchenna o
S
HELLOW MODERATORS
warm greetings.
it come to my notice that the payout i requested from my wallet 3 consecut...