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  • Zero Tolerance for Fake or Counterfeit Goods

    Selling on Konga Created 3 years ago | Updated 3 years ago
  • tF
    teju F Konga Moderator
    Dear Sellers,
    
    As part of our ongoing commitment to provide a safe platform for selling and buying online in Nigeria, we have listened to our seller and buyer community and have formally updated our Authentic Items Policy.
    
    Konga Has Zero Tolerance Policy: Konga has zero tolerance towards the sale of inauthentic, counterfeit, or otherwise unauthorized products. By selling on Konga, sellers agree that it is the their responsibility to source and sell authentic products only.
    
    Konga May Suspend or Terminate the Seller's Ability to Sell on Konga: If Konga finds a seller to be in violation of this policy, Konga may suspend or terminate the seller's ability to sell on Konga immediately, indefinitely, and without warning; and current or future payments held by Konga on the seller's behalf may be forfeited, withheld, and applied towards the reimbursement of buyers.
    
    While we believe Konga sellers and buyers are fundamentally good, we also believe Nigerians deserve to shop and sell online with confidence and peace of mind. Therefore, we take our responsibility to provide an online marketplace deserving of buyer and seller trust very seriously.
    
    If you suspect inauthentic items are being sold or offered for sale on Konga, please email us the details at trustandsafety@konga.com. We will investigate the situation and take appropriate action.

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