Why do "serious"' sellers have to pay for the "unseriousness" of other sellers?Selling on Konga Created 3 years ago | Updated 3 years ago
With the commission charged per item sold, why should we have to pay a monthly flat rate of N2500 to filter out "unserious" sellers when weekly we receive update on our "seriousness" via email. There should be a better way to solve this problem as it is easy for Konga to look into the history of all the sellers and suspend the unserious ones. What happens to small scale businesses with 100% product quality, 100% communication and over 80% delivery rate but cant afford to pay the N2500 flat rate. Does that make the seller non serious? By the way, I think Konga should remember to remove the "Sell on Konga for free ad on facebook" and update it with "pay as little as N2500 monthly".
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Ebere O BPosted 3 years ago
Hello All, Thank you all for all feedback received. While we understand all raised concerns and we are continually taking steps towards working out all loopholes, we will request that all suggestions and complaints remain constructive and as our merchants, refrain from disrespecting other parties and users through choice of words. The rules of the forum and code of conduct remain valid across all comments and complaints. http://community.konga.com/code-of-conduct We also welcome further suggestions via our dedication box- firstname.lastname@example.org Thank you
EEEse E SPosted 3 years ago
There is a popular saying that goes "what is good for the goose is also good for the gander" but the real truth is that what is bad for the goose should be bad for the goose only and not drag the gander into. I strongly recommend konga should discipline their market place and not involve those that are making the market place profitable. secondly konga can cancel commission sales and charge rent on the their market place but should be less than N2500 on the other hand konga should filter out non serious sellers and charge them a comeback fee of nothing less than N10,000.
ISIbraheem S SPosted 3 years ago
I really hope Konga management will listen to the voice of the people and throw this monthly #2500 thing in the trash. How much profit do i even make from the 1 or 2 successful orders i make weekly that i'm being made to pay #2500 monthly for the "unseriousness" of another man? This is after i am being charged commission on every sale. Do i have to up my product price so that i can finally chase away customers or how do we cop with this "robbing Paul to pay Peter" kinda policy. I am totally against this policy and i hope Konga managerment can look into this.
ucuju c BPosted 3 years ago
Marilyn A, I totally agree with you! #2500 won't solve the problem at all. @Konga note that too many changes at a might crash the system. Charging commission and monthly membership fee isn't fair to small businesses. somehow these businesses have to cover up for all the expenses by increasing price thereby reducing sales. Remember that buyers have several other options.
MAMarilyn A SPosted 3 years ago
Konga!!! N2500 WON'T solve your problems. N2500 won't stop some sellers from selling fake and cheap items for ridiculous prices, N2500 won't stop unserious buyers who don't pick their calls when contacted for delivery. N2500 wouldn't improve the dispatch guys who lie that delivery was attempted when in reality it wasn't and dispatchers who abandon items in the SC for days before making delivery. It's one thing to be in Business and it's another to be Smart in business. N2500 WOULDN'T pose a problem if self-fulfil didn't exist and vice-versa. The question here is... In a Long run who loses. Buyers have started Porting, new online stores have started birthing. If I can't afford the N2500 in a month I move to somewhere else, does that make me "unserious"?
AAAilen A BPosted 3 years ago
My advice suspend the less serious ones which you normally and always do, bill them as much as 5,000.00 or more to reinstate them after investigation is complete and fair judgement. With that they will sit up and Konga will ultimately become profitable. With this, the serious ones will also become more serious and deliver better service. I believe this is fair instead of punishing everybody for the sins of a few.
AAAbubakar A SPosted 3 years ago
Somehow I would not have minded paying that 2500 but since the introduction of the new sellerHQ sales has dropped seriously. In the last 2 weeks I have had only 3 orders. orders o not sale . The products can get to the customer and they reject it. I don't think I should pay 2500 if I did not make a sale or the profit I made in a month is less than 2500? Membership fees should be based on the percentage of sales made in a month. I think every seller on Konga is serious ,its the buyers who are unserious. Buyers that just order maybe to impress someone then when the product arrives they reject it. This is not just the right time to introduce this membership fee thing with the drop in revenue we are experiencing.
OOOlajumoke O SPosted 3 years ago
Morale has been low this week. No sales plus this konga 2500 charge. I hope konga listens though
JIJudith I SPosted 3 years ago
I think the timing for the monthly fee is premature considering the challenges with the recent changes implemented by Konga. Whilst I understand the need for the payment (though unfair on small businesses), I thinking the timing is inconsiderate as I have had several cancelled orders in the recent weeks and when I spoke with some of the customers they complained about the double delivery charges. These cancellations have meant loss of income to my store. I advise that we take baby steps in implementing these changes and that subsequent changes should be in the interest of all parties involved (Konga, Buyers and Sellers).
BBisola SPosted 3 years ago
Personally, this monthly payment is . it would be a lot more fair if konga increased their commissions. I personally haven't even broken even and sales have been very slower compared to when I just started. I've been trying my best, but realistically if things don't improve, I may just have to close my konga store
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