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  • Voucher Promotion in Progress- Accept & Ship Orders on Time

    General Discussion Created 3 years ago | Updated 3 years ago
  • tF
    teju F Konga Moderator
    Dear all,
    
    The N2000 and N5000 voucher promotion on Konga Mall is still on-going and lots of sellers have recorded an increase in sales as a result. You can also take advantage of this offer to improve your trading experience and build lasting relationships with your buyers. 
    
    While we continuously appreciate your patience and support as we stabilize the platform and normalize the rate of returns, we request that the acceptance and shipment of orders be prioritized and acted upon promptly.
    
    1) It is important that you accept and ship new orders on time, possibly same day.  Please note that during this voucher give-away promotion, Konga will bear the cost of the value of voucher used to shop from your store and the money will be remitted to your wallet once the order is confirmed to be delivered.
    
    2) If your store has been suspended as a result of a high cancellation rate and late acceptance and shipment of orders, we request that you begin to accept and ship all outstanding orders so as to enable us reactivate your store.
    
    3) Orders that have been shipped, but not yet delivered by K-Express will NOT be counted against you. Negative store grading only applies when you do not accept and ship your orders.  
    
    4) Orders not shipped within 72 hours increases the chances of store suspension. 

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