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  • UNEXPECTED DEBIT FROM MY KONGA WALLET

    General Discussion Created 3 years ago | Updated 3 years ago
  • Adegboyega A Adegboyega A B
    I logged into my konga shq count with the aim of making payout this morning only for me to see that i have been debited for KEX delivery I do not know about. my close pal wasn't debited. Distinguished colleagues  please state your experience. 
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Comments

  • tF
    teju F Konga Moderator
    Posted 3 years ago
    Hello Adegboyega,
    
    K-Express will only charge you for items shipped based on the weight of delivered items and the shipping costs for such weight. You can review your wallet transactions once again to verify the amount charged for shipping.
    
    Also, it is important that you ensure you have set the correct weight for all your store items as K-Express will charge you based on the accurate weight of each item.
  • Adegboyega A B
    Posted 3 years ago
    I was billed 4,,837 while the only customer that prepaid was lag delivery which should be 500 Naira.  I will rather advice they remove it from payment made by seller. They will only be working on pushing me out of business if they bill me for shipping and at the same time hold on to my total sales proceed. I will appreciate if they can give me breakdown because there is no way a single item less than 1kg will be shipped to a Lagos address for 4,837
  • tF
    teju F Konga Moderator
    Posted 3 years ago
    Hello Adegboyega,
    
    If your buyer(s) paid for your items before delivery and you have set K-Express as your shipping carrier and recently had such orders shipped through K-Express, you will be charged for shipping. Konga then places the cash in escrow until delivery has been confirmed. ONLY your sales proceeds (minus commissions and K-Express rates) will then be transferred to your wallet for payout. You can view all K-Express rates here- https://shq.konga.com/files/ratesheets/kexpress.pdf
    
    

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