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  • UNABLE TO RENEW MONTHLY SUBSCRIPTION

    Technical Issues Created 10 months ago | Updated 10 months ago
  • JT
    Joy T B
    Hello, 
    My monthly subscription payment was due yesterday, however, I struggled all day to make payment but kept getting error reports about technical issues. 
    So since you're having technical issues, what are the payment alternatives? How do I renew my subscription now in the face of your technical issues? 
    Hope to hear from you soon. 

Comments

  • tF
    teju F Konga Moderator
    Posted 10 months ago
    Afolabi/Olumide,
    
    Kindly confirm exactly the error response you received. Also, do confirm your method of payment. We encourage you to make payment through E-bills for now. Recurring issues should be sent to the email address shared below with some possible screenshots.
    
    Thank you.
  • AA
    Afolabi A S
    Posted 10 months ago
    Same issue here, I can’t pay for my subscription. Kindly do something Konga
    Can’t wait for the day atleast one thing works fine non stop
  • og
    olumide g B
    Posted 10 months ago
    This issue is still on.
    Konga: 1 week, 1 trouble.
  • tF
    teju F Konga Moderator
    Posted 10 months ago
    Hello Joy,
    
    Kindly send to [email protected]
    
    Thank you
  • JT
    Joy T B
    Posted 10 months ago
    Hello, 
    Yesterday I sent a mail and attached my transaction receipt for my KONGA STORE SUBSCRIPTION: EBILLS PAYMENT FOR SEPTEMBER 2017.
    Kindly acknowledge. 
    I an still awaiting your confirmation and the prompt renewal of this subscription on my store's subscription page.
  • OO
    Olaniyi O S
    Posted 10 months ago
    No reply yet ??
  • tF
    teju F Konga Moderator
    Posted 10 months ago
    Hello Joy,
    
    We are currently investigating if this is an isolated or a general issue. I will provide feedback as soon as possible.

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