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  • The upcoming new Hq. Good or Bad?

    General Discussion Created 3 years ago | Updated 3 years ago
  • as
    adedotun s B
    We all know of the coming changes expected on the shq in the next few weeks, from the first day I got the email that merchants will be allowed to deliver themselves I told myself this just a really bad idea. 
    With more mail coming in and the whole picture getting clearer I see the changes as a half baked experiment.
    Now K express shipping rate which most merchant think will be affordable and attractive is out, I don't see the rate as affordable and attractive.
    Will there be improvement in the delivery time?
    Some logistics company have different rates for successful delivery and unsuccessful delivery, why can't k express have something similar.
    How will the commission be calculated, since merchant can self deliver.
    Will there be opportunity for merchants to make the customer pay for shipping cost alone while placing their order.
    What level of enlightenment have been done to educate customers of the upcoming changes.
    I sincerely hope some of the annoying inconsistencies experienced on the current HQ will be history in the new HQ.
    
    
Discussion has been closed

Comments

  • TF
    Tolulope F S
    Posted 3 years ago
    I am very much interested in the response to Temitope A's questions?
    Moderators?
  • TA
    Temitope A S
    Posted 3 years ago
    I think this new self-fulfil option works, cos it's same as you find on Marketplaces like Aliepxress, buyer pays delivery fee per item purchased. For items with Free Delivery, merchant had factored this into their cost.
    
    My challenge though is this:
    I make my item Prepaid e.g. ear phones for N1000
    I choose my preferred shipper - Lagos shipping is N500
    Customer buys item in Lagos and pays for shipping - N1000 + N500 = N1500 (this is in escrow)
    I pay shipper N500 UPFRONT to ship
    K-Express ships and customer rejects
    N1500 is refunded to customer
    No money comes to me
    What happens to the N500 I paid UPFRONT to my shipper?
    
    I think that for this to work, Konga would have to charge customer for return shipping (same amount as shipped initially), except when there's a genuine defect (arbitration will go on). This return shipping fee will then be returned to merchant's wallet for payout.
  • Tersoo A S
    Posted 3 years ago
    They are trying to implement the ebay formula. It's true that if you buy from 2 different merchants, you will have to pay different shipping fees in the same cart!
  • Tersoo A S
    Posted 3 years ago
    They are trying to implement the ebay formula. It's true that if you buy from 2 different merchants, you will have to pay different shipping fees in the same cart!
  • AM
    Ajibade M S
    Posted 3 years ago
    it will be big benefits if seller can be paid immediately items are delivered  to customers or within 24hrs the items are delivered.  It will surely make Konga market place no 1 destination of choice for buyers and sellers
  • OJ
    Olufunke J S
    Posted 3 years ago
    Would this not mean increase cost to even the buyer? For example, if a buyer buys from two different sellers with shipping rate, does this mean the buyer will pay for dual shipping since the items are from different sellers. I see this new HQ as more more for Konga and more cost to the seller. 
  • OJ
    Olufunke J S
    Posted 3 years ago
    Would this not meaning increase cost to even the buyer? For example, if a buyer buys from two different sellers with shipping rate, does this mean the buyer will pay for dual shipping since the items are from different sellers. I see this new HQ as more more for Konga and more cost to the seller. 
  • Bret E Konga Moderator
    Posted 3 years ago
    ATTENTION PLEASE! POLICIES AROUND SHIPPING 
    
    There have been multiple threads around this issue so please consider this a summary of the policy with respect to shipping. 
    
    1. Starting March 31st, Sellers will be able to set their shipping charges on a State by State basis. E.g. I offer free shipping in Lagos, N1000 in Abuja, N500 to Ibadan, etc.
    
    2. Starting March 31st, Sellers will be able to decide if they offer Pay on Delivery or not on a State by State basis. E.g. I offer PoD in Lagos but nowhere else in Nigeria. This policy will help you MINIMISE RETURNS as PoD is the single biggest reasons for high returns (unserious buyers) and slow deliveries (a PoD order takes  KExpress up to 1 hour to deliver and a paid order takes 10 minutes). 
    
    3. Starting March 31st, Sellers will be able to decide which cities they deliver to. E.g. I sell perishables and will only deliver to my own city - Lagos - and no where else.
    
    4. KExpress will continue to accept your orders without payment for shipping until May 15th. However, KExpress will debit its shipping charges before paying out to you proceeds of your sale.
    
    5. Starting March 31st, you will be able to deliver via EMS, DHL and any other means you wish in addition to KExpress. Konga has negotiated special discounted rates for its sellers with EMS and DHL. 
    
    6. EMS and DHL do not offer Pay on Delivery. 
    
    7. Starting March 31st, Sellers in every State Capital can begin selling on Konga. However, you will be required to ship via EMS, DHL or any other courier you wish. Sellers outside Lagos would have to be creative around offering Pay on Delivery. E.g. If a Seller is in Enugu, she may offer Pay on Delivery in Enugu alone and no where else as DHL and EMS do not offer Pay on Delivery.
    
    8. Starting March 31st, Konga's job will be to provide Sellers the tools and flexibility to do ecommerce and also the negotiating power to get large discounts from couriers. E.g. 1kg package on DHL will typically cost more than N1,000 in the same city. Konga has negotiated N564 for Sellers.
    
    9. It is to your benefit to offer FREE delivery within your own city if the profit on your product allows it.
    
    10. It is to your benefit to deliver yourself within your own city if you can as delivery can be very fast, you can enable Pay on Delivery (which generates more sales), control returns, get your cash immediately. You can then chose to not offer Pay on Delivery outside your own city and delivery via other channels like DHL and EMS.
    
    We hope this clears a lot of questions up. 
    
    Finally, Konga recognises that Pay on Delivery remains the biggest hinderance to ecommerce growth in Nigeria. It is the parent of late deliveries, high returns, seller disatisfaction, etc. 
    
    However, it is also the reason buyers have tried ecommerce.
    
    All Konga for say for now is we are working on a final elegant solution to this problem which should be rolled out in April.
  • IO
    Iheoma O S
    Posted 3 years ago
    I had made a comment last night but its disappeared in cyber space. 
    
    I would like to know what the fine print says on the payment of damaged or missing in transit goods. INSURANCE. 
    
    Would there still be a cover with the new courier companies. Has an agreement been reached or do we as merchants have to sort this out ourselves. 
    
    This also has a bearing for all merchants and it important that the fine print is explained in advance so we all know what we are getting into. 
    
    Further more, I confess I am one of those merchants who relies on konga to sort out my deliveries. I seriously do not want to be involved in chasing any courier company. 
  • OO
    Oluwafemi O S
    Posted 3 years ago
    Hehehe,  looks like konga's mind is already made up for change. I'd like to suggest that when the self-fulfill is launched that konga makes those packs used at the moment for packaging be available for sale to merchants whether or not we are shipping thru kexpress. That pack with konga print does a lot.